Downloaded .exe file for Microsoft Office paid for subscription will not work. Needs product key.

Cheryl Durham 20 Reputation points
2025-09-02T08:36:55.18+00:00

After a Windows update, Microsoft Office products stopped working. My annual account is paid and the products have been working well up until this past weekend.

I need the products downloaded onto my pc. The Officesetup.exe does not run to completion. It seems to be asking for a product key. I have downloaded Microsoft products for the past 10 years at least.

I can't figure out what is wrong. Please help!

Mod edit: Screenshot removed since it contained personal information (email address)

Windows for home | Windows 11 | Licensing and activation
0 comments
Answer accepted by question author
DaveM121 949.2K Reputation points Independent Advisor
2025-09-02T09:23:41.66+00:00

Your screenshot indicates a Windows activation problem, not a Microsoft Office problem, those are two separate licences.

1

Where did you get your Windows licence was that pre-installed on the PC or did you purchase a full retail Windows licence from Microsoft or from a 3rd party retailer?

2

Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

Run or paste this command and hit Enter:

slmgr.vbs /dlv

Please post a screenshot of the resulting dialog

Was this answer helpful?

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. WPAK 160 Reputation points Volunteer Moderator
    2025-09-02T09:25:23.1833333+00:00

    Hi there,

    you mention something about Office, but the screenshot you show is about the Windows license itself, maybe that needs to be sorted first before you can try and fix the office product issue

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.