Copilot Memory Feature Not Working

Question

Copilot Memory Feature Not Working

Damijan Hostnikar 30

Subject: Copilot Memory Feature Not Working

Hello,

My name is Damijan and I’m located in Slovenia. I’m using Copilot with an active Microsoft 365 subscription and I’ve confirmed that “Personalization and memory” is turned on in my settings. However, the memory feature does not seem to be working properly.

Copilot does not retain any new information between sessions, and I’m unable to view or edit any saved memories. I’ve tested this on multiple platforms (e.g. Edge browser and Windows app) and even switched the interface language to English, but the issue persists.

Could you please clarify:

– Whether the memory feature is fully available in my region (Slovenia)

– If there are known issues affecting functionality

– What steps I can take to resolve this

Thank you for your assistance.

Best regards,

Damijan

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Answer 1

Hello @Damijan Hostnikar

Thank you for reaching out Microsoft Q&A and informed us about the issue. Per the latest update, the memory feature in Copilot start rolling out in July 2025 as a staged release. Since it's generally available on Copilot now however, Microsoft still deploying the feature across eligible accounts and to different regions. Therefore, even with a Microsoft account and with the correct settings, your account or region may have not been eligible for this feature just yet. In the meantime, please try these methods:

Open Copilot settings and check for a Memory section, if not showing then your account may still be in rollout queue
Open Copilot in different browser/platform: Memory feature could be showed up in the Windows app or Mobile app

Unfortunately, there is no exact date for the Memory feature to be eligible worldwide/per user, but the rollout has already started, the feature should be updated on your Copilot soon.

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