That's it. Now, please run this command:
reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v "WinREVersion" /d "10.0.19041.6094" /f
Restart Windows and check for updates. Hopefully the July 2025 WinRE update shouldn't appear.
Can’t install updates KB5063523 & KB5042320 after manually enabling WinRE
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JoMcKen-9333
80
Reputation points
A few weeks ago I was forced to reimage my system drive using Acronis True Image, which fixed the issues I was having. However, the reimaging process somehow disabled my system’s Windows Recovery Environment. A few days ago, I looked up how to manually re-enable WinRE and, after some troubleshooting (I got the “image was not found” error, so I had to extract the Winre.wim image file from my Win10 v22H2 ISO and save it to Windows\System32\Recovery before “reagentc /enable” finally worked), I finally got WinRE working again.
Since then, Windows Update has been showing me two available updates, KB5063523 and KB5042320, both of which are apparently WinRE updates. However, whenever I try to install either update, I get an “internal error” message, and nothing installs.
I’ve tried deleting the SoftwareDistribution and catroot2 folders, which didn’t help.
To save some time, here’s the info that was requested of someone else with a similar problem in another thread:
Disk Management screenshot:
Command Prompt WinRE & Windows version info:
And finally, a ZIP of my C:\Windows\Logs\WinREAgent folder (original post suggests OneDrive or GoFile.io, neither of which I use, so I hope Dropbox is okay):
Please let me know if any further info is needed.
Windows for home | Windows 10 | Windows update
Answer accepted by question author
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Ramesh Srinivasan
90,210
Reputation points
Independent Advisor
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JoMcKen-9333 80 Reputation points
2025-08-27T12:33:44.6033333+00:00 At last! Indeed, the two WinRE updates are finally gone. Thanks so much for all the help!
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Ramesh 183.6K Reputation points Volunteer Moderator2025-08-27T12:42:47.05+00:00 You're welcome, Joé. Glad it's resolved.
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19 additional answers
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Ramesh Srinivasan 90,210 Reputation points Independent Advisor
2025-08-27T11:18:16.64+00:00 Please run:
Dism /Unmount-Image /MountDir:"c:\mount\winre" /Discard Dism /Get-ImageInfo /ImageFile:c:\winre\winre.wim /index:1-
JoMcKen-9333 80 Reputation points
2025-08-27T11:36:07.16+00:00 Just tried running the first command in safe mode, and again received the same “[t]he directory could not be completely unmounted” error as before. Checking out the “C:\mount\winre” directory, it seems all the subfolders are empty, but they once again give the “directory is not empty” error when I try to delete them.
Now, my PC loves throwing that error at me randomly, and I have an easy workaround. Am I correct in assuming that the effect of
Dism /Unmount-Image /MountDir:"c:\mount\winre" /Discard, after dismounting the image, is to delete the “C:\mount\winre” directory? If so, I can do that manually right now; I just wanna check without you that it’s the intended action. Afterwards I can try running the second command (Dism /Get-ImageInfo /ImageFile:c:\winre\winre.wim /index:1).
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Ramesh Srinivasan 90,210 Reputation points Independent Advisor
2025-08-27T11:02:00.9266667+00:00 Yes, that's a good idea. TrustedInstaller should start in Safe mode as well.
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JoMcKen-9333 80 Reputation points
2025-08-27T11:03:52.7133333+00:00 Good to hear. Yay for laziness! (I don’t wanna have to disable all those startup apps and services, and then have to re-enable them, etc. Lol.)
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JoMcKen-9333 80 Reputation points
2025-08-27T11:16:26.9566667+00:00 UPDATE: Had to do a normal reboot to finish installing a Windows Update (not one of the two WinRE updates), and afterwards I tried the first command again just in case it might work, and it gave me this new error:
Microsoft Windows [Version 10.0.19045.6216] (c) Microsoft Corporation. All rights reserved. C:\Windows\system32>Dism /Unmount-Image /MountDir:"c:\mount\winre" /Commit Deployment Image Servicing and Management tool Version: 10.0.19041.3636 Error: 0xc142011d The specified mounted image cannot be committed back into the WIM. This occurs when an image has been through a partial unmount or when an image is still being mounted. If this image was unmounted with commit earlier, then the commit probably succeeded. Please validate that this is the case and then unmount without commit. The DISM log file can be found at C:\Windows\Logs\DISM\dism.log C:\Windows\system32>Should I still try the same command in safe mode, or should I do something else?
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Ramesh Srinivasan 90,210 Reputation points Independent Advisor
2025-08-27T10:42:36.4033333+00:00 To avoid third-party software interference, perform a clean boot on the system. A clean boot is a process of starting Windows without loading any third-party applications or services. For more information, please refer to the Microsoft article.
How to perform a clean boot in Windows - Microsoft Support
IMPORTANT: Step 3 in the above link is very important. You need first to enable "Hide all Microsoft Services" before clicking "Disable all".
Once done, rerun those two commands again.
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JoMcKen-9333 80 Reputation points
2025-08-27T10:59:06+00:00 Quick Q: Rather than clean boot, would running the commands in safe mode also work?
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Ramesh Srinivasan 90,210 Reputation points Independent Advisor
2025-08-27T10:33:10.96+00:00 It's installed now.
Package Identity : Package_for_SafeOSDU~31bf3856ad364e35~amd64~~19041.6094.1.5 State : Installed Release Type : Update Install Time : 8/27/2025 09:50To commit the changes, please run:
Dism /Unmount-Image /MountDir:"c:\mount\winre" /Commit Dism /Get-ImageInfo /ImageFile:c:\winre\winre.wim /index:1Post the output.
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JoMcKen-9333 80 Reputation points
2025-08-27T10:36:03.87+00:00 Unfortunately ran into a problem running the first command:
Microsoft Windows [Version 10.0.19045.6216] (c) Microsoft Corporation. All rights reserved. C:\Windows\system32>Dism /Unmount-Image /MountDir:"c:\mount\winre" /Commit Deployment Image Servicing and Management tool Version: 10.0.19041.3636 Saving image [==========================100.0%==========================] Unmounting image [==========================100.0%==========================] Error: 0xc1420117 The directory could not be completely unmounted. This is usually due to applications that still have files opened within the mount directory. Close these files and unmount again to complete the unmount process. The DISM log file can be found at C:\Windows\Logs\DISM\dism.log C:\Windows\system32>
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