Microsoft Teams during call voice like robot

Robotic voice on a room device means either jitter or loss on the network path, or the device processing audio badly. A quick way to split them: run a Teams call from a laptop on the same wall port at the same time. If the laptop sounds clean and the Trio does not, look at the device: firmware, its audio settings, and whether it is on Wi-Fi or a wired PoE port. If both sound bad, it is the network. Check the switch port for speed or duplex errors, put the Trio on wired if it is not already, and confirm any voice VLAN or QoS marking survives end to end. netcheckpro.online/jitter-test from the laptop gives a rough jitter reading for comparison (I made it, and it's free). Which Trio model and connection is it? That changes the advice.

Hi @Antash Javed,

Thank you for posting your question on Microsoft Q&A Community. We're happy to help you with your concern.

To help us better understand and troubleshoot the robotic/distorted voice problem, could you please clarify a few points:

1/ Are you using a wired or wireless connection during these calls?

Have you noticed any network instability or high latency during the affected calls?

2/ Is the Poly Trio device running the latest firmware?

Are you using it in USB mode, SIP mode, or via Teams Rooms integration?

3/ Does the issue occur only with Teams calls, or also with other platforms (e.g., Zoom, Webex)?

Is it affecting all participants using the Poly Trio, or just specific individuals?

4/ Are there any noticeable patterns (such as specific rooms, times of day, or call types) when the issue occurs?

5/ Are you using any external microphones, speakers, or audio processors with the Poly Trio?

Once we have this information, we’ll be in a better position to guide you through targeted troubleshooting steps.

Looking forward to your reply.

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