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How do I contact microsoft to find out why My surface pro was returned to me without the keyboard and power unit
Contact Support again, reference your original Support Case #. Ask them to open a new case to track down your accessories. The other reply was from an external Independent Advisor, not a Microsoft Employee, and I do not believe he has the ability to escalate this on behalf of a customer.
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Hi Ian,
Thanks so much for getting in touch. We’re really sorry to hear that your Surface Pro was returned without the keyboard and power unit that’s definitely not the experience we want you to have, and we completely understand how frustrating this must be.
You can reach us by visiting Contact Us - Microsoft Support, then selecting Surface > Service and Repair > Ask about a recent repair. Or if you’d prefer to talk to someone
Thanks again for your patience we’re here to help and we’ll do our best to make this right.
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Hey Harold, we also didn't receive our power supply back when we were sent an out of warranty replacement surface. I sent in the power supply with the defect surface but didn't receive it back when a replacement was sent. What should I do? A new order just wants me to pay for a new supply. I think I actually need to speak to someone.
