how do i get a refund for windows 11 pro purchased in the MS Store

robert gilley 20 Reputation points
2025-08-14T18:52:51.9766667+00:00

I purchased the Windows 11 pro upgrade for my windows 11 home machine. I never got a confirmation that my purchase transaction was successful so I submitted the purchase transaction again. Still no confirmation so I gave up. an hour later I got an email that both purchases went through successfully! how do get a refund for one of the purchases from MS?!

Windows for home | Windows 11 | Microsoft Store
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Darhyl Amizola 50,155 Reputation points Independent Advisor
2025-08-14T19:26:55.73+00:00

Hey there! Nice to meet you! .

Based on your description, you will need to reach out to Microsoft Support for your refund request. You may contact them through these links:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Request a Refund" or "Duplicate purchase" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > then select "Chat with a support agent in your web browser"

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

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