How to remove obsolete link from Win11 Quick Access for a OneDrive Account I do not have credentials for

Hello @Michael Segroves, 

Thank you for reaching out to the Q&A forum! 

For the error message you’re seeing, please take note this point: 

"C:\Users\msegn\OneDrive - GSB, INC is unavailable..." 

This message indicates that Windows is still holding a shortcut or reference to an old OneDrive folder in Quick Access. However, the folder no longer exists or cannot be accessed.   

Since these reasons, here are solutions you can try: 

1. Unpin the OneDrive Link from Quick Access: 

In File Explorer, right-click on “OneDrive - GSB_INC” and select “Unpin from Quick access.”  If this option is not available or doesn’t work, proceed to the next steps. 

For reference: File Explorer in Windows - Microsoft Support 

2. Clear Quick Access Cache: 

Quick Access stores shortcuts in a hidden cache file. Removing this file resets the list. 

You can press Win + R, type: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations 

Then, you delete the file:  

f01b4d95cf55d32a.automaticDestinations-ms 

This file stores Quick Access shortcuts. 

3. Remove OneDrive Link from the Registry: 

If the shortcut is stuck due to a registry entry, removing it will clean up the reference. 

• You can open the Registry Editor (Win + R, type regedit). 
• Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace 
• Look for keys with names like {GUID}. 
• Check the values to identify the one related to OneDrive - GSB_INC. 
• Once identified, right-click > Delete. 

4. Check for Linked Accounts: 

If the OneDrive account is still linked to Windows, it may continue to reappear. 

You go to: Settings => Accounts => Access work or school 

If the GSB_INC account is still listed, click Remove. 

Additionally, you try open Task Manager (Ctrl + Shift + Esc) and find Windows Explorer, right-click it, and choose Restart. 

If the issue still persists, please provide me more detail information: 

1. Are you using a business (work/school) account or a personal Microsoft account? 
2. Are you using a work device managed by an organization (e.g., company or school)? 
3. Which of the troubleshooting steps have you already tried so far? 

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Feel free to reply, and I am still here to help figure out how to best help you.     

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