subscription cancellation for a deactivated account

Dear @Jake. L,

Thank you for reaching out to the Microsoft Q&A Community.

Since your ".edu" account has been deactivated, this can be a tricky situation because you can no longer access the account directly to manage the subscription. If you cannot log in to your deactivated ".edu" account, the standard online cancellation methods are not available to you. In this scenario, you will need to contact Microsoft Support directly.

Here are the tips on how to approach this:

Gather Necessary Information:

Before contacting support, try to gather as much information as possible related to your Office 365 subscription and the deactivated account. This might include:

• The deactivated ".edu" email address.
• Any associated phone numbers or alternative email addresses you might have used when setting up the account or subscription.
• Payment information that was used for the subscription.
• The approximate date you signed up for the subscription.
• Any transaction IDs or order numbers from confirmation emails, if you have them.

Contact Microsoft Phone Support (Recommended):

This is usually the most effective way to handle account-related issues when you cannot log in.

• Find your local number: Visit the Microsoft Support page to find the customer service phone number for your region: Customer service phone numbers - Microsoft Support.
• Explain your situation clearly: When you speak to a representative, explain that your ".edu" account associated with an Office 365 subscription has been deactivated by your college, and you need to cancel the recurring subscription.
• Be prepared for identity verification: Microsoft support will need to verify your identity to ensure they are speaking to the account holder. This is where the information you gathered in step 1 will be crucial.

If your college was directly managing the subscription or if it was part of a campus agreement, mention that your college does not offer student benefits for Office 365, which is why you need to cancel it. This clarifies that it's not a benefit that should continue.

Resolving issues with deactivated accounts can sometimes take a bit longer due to the necessary security verification processes. Be prepared to patiently provide information and follow their instructions.

Microsoft support have the tools and authorization to look up subscriptions using payment details or other identifying information even when the associated account is inaccessible. They can then process the cancellation for you.

I hope this helps you get your Office 365 subscription cancelled!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.