I cnnot get USB devices or drivers to work on my surface pro

Tim Klosterman 20 Reputation points
2025-07-29T19:23:51.1666667+00:00

I am trying to get usb cables to work on my new surface pro, none of them seem to work now. Everytime I connect something new it is sent to "other devices" and not associated with a port or a driver. Even with downloading the manufacturers driver and assigning it to that device, it won't accept it?

Surface | Surface Pro | USB-C
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Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2025-07-30T13:40:10.6833333+00:00

Tim,

I see a driver from 2022. The Snapdragon X plus and elite were released around August, 2024. Please ask them specifically if this driver supports Snapdragon X on Windows 11 and of they have tested compatibility.

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  1. JANSHER LIWAG 8,965 Reputation points Independent Advisor
    2025-07-29T20:28:28.7566667+00:00

    Dear Tim,

    Thank you for reaching us. I want to confirmed that we have received your issues about your USB devices or Drives not working on your Surface Pro.

    We will Assist you regarding this problem. Please follow this steps to help us fix your concerns.

    RUN WINDOWS UPDATE & FIRMWARE

    Step 1: Tap Start

    Step 2: Tap Settings

    Step 3: Tap Windows Update

    Step 4: ap Check for Updates

    Step 5: Wait for the Updates to be completed

    Step 6: Restart your Surface Pro

    Step 7: Check again your USB device

    CHECK DEVICE MANACER FOR YELLOW EXCLAMATION MARK

    Step 1: Tap Start

    Step 2: type "Device Manager" then press Enter

    Step 3: Device Manager will popped up

    Step 4: look for Yellow exclamation mark

    Step 5: right click on the "yellow exclamation mark" > Update Driver

    Step 6: Search Automatically

    Step 7: ONCE UPDATE COMPLETED > RESTART YOUR DEVICE

    DOWNLOAD SURFACE DIAGNOSTIC TOOLKIT FROM WINDOWS

    If you dont have Surface App yet on your Surface device follow this steps.

    Step 1: Open any browser

    Step 2: Go to https://apps.microsoft.com/detail/9nf1mr6c60zf?hl=en-us&gl=US

    Step 3: log in using your Microsoft Account

    tap download

    Step 4: install Surface Diagnostic Toolkit

    CHECK AVAILABLE DRIVER UPDATES USING SURFACE DIAGNOSTIC TOOLKIT

    Step 1: Open the Surface app from the Start menu.

    Step 2: Go to Device Information.

    Step 3: Tap Check for updates — this redirects to Windows Update, which Step 4: includes Surface-specific firmware and driver packages.

    Step 5: If updates are available, install them and restart your device.

    Step 6: Restart Your Device

    CHECK UEFI SETTINGS

    Step 1: Shut Down Surface Pro

    Step 2: Press and hold volume Up button (keep holding the Volume up button)

    Step 3: Press and release the power button while still holding Volume Up

    Step 4: wait for UEFI BIOS screen

    Step 5: Check the USB PORTS ENABLE/ DISABLE (make sure this is Enable)

    If there’s anything more you’d like to share or questions, please don’t hesitate to reach out.

    Warm regards,

    Jansher Liwag

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