Tim,
I see a driver from 2022. The Snapdragon X plus and elite were released around August, 2024. Please ask them specifically if this driver supports Snapdragon X on Windows 11 and of they have tested compatibility.
I cnnot get USB devices or drivers to work on my surface pro
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Tim Klosterman
20
Reputation points
I am trying to get usb cables to work on my new surface pro, none of them seem to work now. Everytime I connect something new it is sent to "other devices" and not associated with a port or a driver. Even with downloading the manufacturers driver and assigning it to that device, it won't accept it?
Surface | Surface Pro | USB-C
Answer accepted by question author
Barb Bowman
80,820
Reputation points MVP
Volunteer Moderator
5 additional answers
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Tim Klosterman 20 Reputation points
2025-07-30T18:10:32.16+00:00 We might have a solution to this...maybe...lol
I would like to thank everyone for all the help, I do appreciate it very much!
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Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2025-07-30T13:17:38.1933333+00:00 Tim,
You stated "So I am trying multiple USB type connections, they are the larger USB type A, and all of them are going to my "other devices". First is a SEL C662, which is a Schweitzer Eng Lab cable for talking to relays, they have run out of answers also...lol. The second is an RTS key made by Doble Engineering and it is just a dongle. Third is a third id a Startech USB to RS232 connector. I was able to use a USB C to USB C cable and was able to talk with the relays that had that adapter."
This DOES sound like a driver problem. I checked the Schweitzer support page https://selinc.com/products/usb-serial/support/ - while it doesn't specifically state this, it appears that the driver does not support ARM devices - I suspect the same is true of the Doble device. Etc. You need to ask the support people from these companies specifically "do you have a driver for Windows 11 ARM Snapdragon devices". I suspect that the drivers they have available are "AMD64" meaning Intel compatible. For your situation, if these companies do not have drivers in the works, I suspect you may need an Intel based Surface.
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Tim Klosterman 20 Reputation points
2025-07-30T13:24:06.1433333+00:00 So I have already asked them about that and they do support the ARM devices and have since I think they said 2018? I'll see if I can add the snipit.
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Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2025-07-30T13:05:56.3266667+00:00 Tim, exactly what cable and devices are you using? I ask this because I suspected you were using an ARM based Surface (which you have now confirmed). I know there are issues with some scanners and multi-function devices. If you could please provide the details of what cables and brand and model of USB device(s) you are trying to connect, that would be key to diagnosing your issue.
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Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2025-07-29T21:09:52.4466667+00:00 Which model Surface Pro? What exact cables and devices? Which manufacturer drivers exactly?
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Tim Klosterman 20 Reputation points
2025-07-30T12:18:33.1366667+00:00 I have a recently purchased Surface Pro, I have been using them for about 15 years now, but this one is new, It has the Snapdragon X 10-core processor, 64 bit operating system with the ARM-based processor.
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Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2025-07-30T12:36:03.5533333+00:00 Tim,
I had asked exactly what cable and devices because I suspected you were using an ARM based Surface. I know there are issues with some scanners. If you could please provide the details of what cables and brand and model of USB device(s) you are trying to connect, that would be key to diagnosing your issue.
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Tim Klosterman 20 Reputation points
2025-07-30T13:05:51.7666667+00:00 So I am trying multiple USB type connections, they are the larger USB type A, and all of them are going to my "other devices". First is a SEL C662, which is a Schweitzer Eng Lab cable for talking to relays, they have run out of answers also...lol. The second is an RTS key made by Doble Engineering and it is just a dongle. Third is a third id a Startech USB to RS232 connector. I was able to use a USB C to USB C cable and was able to talk with the relays that had that adapter.
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