Email hacked - emails deleted and junk has failed deliveries

Michael Jan Serwa 20 Reputation points
2025-07-25T13:21:22.09+00:00

Hi,

I found several emails in my junk folder notifying me that delivery had failed to [prasetyowks**@ hotmail.com]

I never forwarded any emails to this email add and when I checked my sent folder there was nothing. Checked my deleted items and it looks like someone deleted all emailed that were in the bin prior to Wednesday 23rd of July 2025.

Check sign in activity and it looks like someone has been signing in from weird locations like Russia or Asia. How it is possible that Microsoft allowed this ? I also received no notification from Microsoft informing me of these login attempts - unless the hacker deleted them. I am now afraid that this person has forwarded all emails and deleted all trace of it. How to I recover emails that were deleted from my deleted items to see what was sent and deleted ?

I have changed my password and activated the two authentication method system.

Outlook | Web | Outlook.com | Email
0 comments
Answer accepted by question author
EmilyS726 279.2K Reputation points Independent Advisor
2025-07-25T14:01:30.5+00:00

Hello ,

I fear someone might have set up email forwarding from your account, to forward every single email you received to a different address.

To confirm this, make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional transfer, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

===========

If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Was this answer helpful?

0 additional answers

Sort by: Oldest
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.