Phone Link can't copy from Android and paste to Windows

njel256 95 Reputation points
2025-07-25T11:30:42.18+00:00

Suddenly I can't copy stuff from my Android phone and pasting it on Windows, but the reverse is still working. I've reinstalled the apps from both devices and nothing changed, it's like Link to Windows can't access the clipboard (but I see 'copied to Link to Windows Service' notification). Checked all the settings and I followed the instruction, but still failed.

The only changes I have is your regular update from Windows, nothing else. I'm using Windows 11.

Is there anyone else who have the same problem?

Windows for home | Windows 11 | Connect Phone and PC

9 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. SD - IA 180.9K Reputation points Independent Advisor
    2025-07-25T12:08:28.6733333+00:00

    Hi,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    It seems like it is broken from Microsoft end.

    https://www.reddit.com/r/windowsinsiders/comments/1m886a5/phonelink_crossdevice_copy_pasting_broke_after/

    Standard troubleshooting steps from MSFT:

    https://support.microsoft.com/en-us/topic/seamlessly-transfer-content-between-your-devices-8a0ead3c-2f15-1338-66ca-70cf4ae81fcb

    First, make sure you have this feature turned on. On your PC:

    Open the Phone Link, go to Settings > Cross-device copy and paste, and make sure the toggle is On for Allow this app to access and transfer content I copy and paste between my phone and PC.

    If you tried to copy a large section of text and it didn’t paste on the other device, it’s likely to have exceeded the allowable amount. Try copying and pasting smaller sections between your devices.

    If the feature is already turned on but you’re still unable to copy and paste content, there may be a connection issue between your Android device and PC. Try closing both the Phone Link on your PC and the Link to Windows (pre-installed) app on your Android device. Reopen both apps — your most recent messages, photos, and notifications should be visible in the Phone Link on your PC if your connection is working normally. You should now be able to successfully copy and paste your content again. As a last resort, restart your PC and try again.

    Note: If you're using Microsoft Edge, make sure to update to the latest version of the Edge browser.

    By any chance, did you try syncing using Swiftkey keyboard? It is working OK for me.

    I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to rate the thread. Wishing you good luck!

    Standard 3rd party link disclaimer:

    There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

    Was this answer helpful?

    2 people found this answer helpful.
  2. Yin Kong Lee 25 Reputation points
    2025-07-29T17:25:20.2266667+00:00

    Why do the people replying on this site never actually read the description provided by the person asking the question? They've already emphasized that the reverse is possible: Windows can be copied across devices, but the phone can't be copied to Windows. This has been happening since the last Windows update. I'm having the same problem. Please don't reply with a completely unhelpful answer about turning on cross-device replication...

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. njel256 95 Reputation points
    2025-08-01T00:43:45.0033333+00:00

    At least the reddit link helped to answer that it wasn't my fault on the settings lol

    Joined the beta and still didn't solve my problem, but last night there was an update on Galaxy Store (I'm using Samsung) and now it worked, probably everyone's problem is solved by now?

    Was this answer helpful?

  4. Bryan Assata 20 Reputation points
    2025-08-01T13:23:04.1066667+00:00

    I'm having the same problem, Android. I've used this app since "my phone" and have removed it, added it, tried it on other computers with the same version of Phone Link, still doesn't work. Ver. 1.25061.51.0

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. moon moon 0 Reputation points
    2025-08-07T15:36:21.6433333+00:00

    I’m experiencing the exact same issue today (8/7), even though everything was working fine yesterday (8/6).

    There haven’t been any recent Windows updates, except for the following:

    8/7: Microsoft Defender Antivirus (KB4052623), version 4.18.25070.5

    8/6: Microsoft Defender Antivirus (KB2267602), version 1.433.308.0

    My Phone Link app version is 1.25071.54.0.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.