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Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
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Hello, Ronnie Wynn
Thank you for your feedback. I understand that you are experiencing issues with CoPilot not working on your iPhone 15 and continuously displaying “Retry.” Here are some troubleshooting solutions:
- If you have another iPhone device, you can try switching to that device to make a payment and then log in on your device.
- Switch networks: If you are using Wi-Fi, switch to cellular data (mobile network), and vice versa. This will help determine if the issue is related to a specific network environment.
Restart your router: If you are using Wi-Fi, try restarting your router.
Force close the app: Swipe up from the bottom of the screen and pause, then swipe up to close the CoPilot and Bing apps in the app preview. Then reopen them.
Restart your iPhone: Press and hold either volume button and the side button until the power off slider appears, then slide to power off. Wait 30 seconds before restarting.
- In the CoPilot or Bing app settings, locate your Microsoft account and select “Sign Out.” Then completely close the app, reopen it, and sign in again. This will refresh your login credentials.
Uninstall and reinstall the app:
This is an effective way to resolve app file corruption. Long press the CoPilot app icon on the home screen, select “Remove App” > “Delete App.” Then go to the App Store to reinstall it. The same process can be applied to the Bing app.
As of now (mid-2025), iOS 18 is still in the early stages of its official release or subsequent updates. If you are using a very new version, especially a Beta (test) system, there may be compatibility issues.
Instability of Beta systems: Beta versions of operating systems often conflict with third-party apps (such as CoPilot), causing the app to malfunction. Developers may not have yet optimized the app for this specific system version.
If none of the above methods work, you can try contacting Chat for specific assistance.
Go to the following website: Contact - Microsoft Support.
Enter bill.
Click on Get Help.
Click on Contact Support.
Select the Microsoft 365 and office.
Billing and payment updates
Click on Chat with a support agent in your web browser
I look forward to hearing from you.
Best Regards,
Kai Ho | Microsoft Q&A Support Specialist