A possible hack in my hotmail.com email.

Question

A possible hack in my hotmail.com email.

Carrie C 20

All email that I receive also show up in my junk as a forwarded message to another email address with a fotanet email. It's being rejected with asp.relay-shared.jellyfishsystems.

I saw instruction on another post to check for forwarding rules that may have been set up, as well as removing any aliases I did not recognize. There was a forwarding rule set up to the fotanet email, which I have now removed, I have also deleted an alias that was set up as my cell number, which I could have set up myself, but don't remember doing it, so I deleted it. The only access is via my email address and I have changed my password.

The issue now is, I am still getting the same copy of my emails showing up in my junk folder with the same failed to forward to the fotanet email. Even after turning off all rules, and ensuring mail forwarding was disabled and turning off the POP and IMAP settings.

Is there any way to stop these copy emails from appearing, prior to removing the rules if someone sent me and email, they also got the failed to forward message to them as well, I can confirm that this email no longer gets sent back to the original sender now that the rule was removed. It seems as though it is just the copy email in my junk folder now. Any assistance with this is appreciated.

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Answer 1

EmilyS726 278.4K Independent Advisor

Hello,

Besides checking the rules and alias, can you please make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

Then check the conditional formating, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If they still continue to happen, can you tell me - are they only affecting emails previous forwarded (before you removed the rules)?

Carrie C 20 Reputation points

2025-07-24T15:54:46.21+00:00

Hello,

Yes, I did all of these changes on a computer not my smartphone. I checked the conditional formatting and there was nothing set up there, as well as the Forwarding and IMAP, the POP and IMAP were turned on, so I turned those off. I did send a test email to myself from another email address and i received the email in my inbox with no copy in the junk folder, and the email i sent the test from did not get the "undeliverable" message that would happen before. It looks like the emails that are now showing up in the junk folder as failed forwarded messages are no longer copies of emails I am getting in my inbox, but it looks like emails that would normally be routed to my junk folder. There is no original copy of the junk mail, just the "undeliverable: FW:...." to the fotanet email address. Not sure if this provides further clarification. These emails in the junk box are all from mailing lists and apps or services I use. But because I don't typically read them the have slowly over time just been filtered into the junk folder.
EmilyS726 278.4K Reputation points Independent Advisor

2025-07-24T16:06:06.3233333+00:00

As long as it doesn't happen to any newer incoming emails, I believe you took care of it.

You might still seeing some bounce back for the old ones. Sometimes when a previous forwarding didn't succeed in delivering the email, it would automatically try to resend after x hours for a few more times until it stops. I think that might be the case here.
Carrie C 20 Reputation points

2025-07-24T17:36:27.1666667+00:00

Thank you so much for your assistance :)