Outlook new has stopped receiving sending AOL email in app?

Ian Mason 20 Reputation points
2025-07-22T23:37:58.6366667+00:00

My Outlook new has stopped receiving & sending emails using my AOL account. I have other AOL accounts too with identical settings IMAP SMTP settings which work fine. AOL works fine if I use the web version. I have generated password, but I just cant work this out? When I attempt to send an email it end up in the draft folder with a message saying something went wrong and we haven't sent you message yet. This PC is new, & it was doing it on the other one previous. Any advice? I am using Windows 11. Thank you.

Outlook | Windows | New Outlook for Windows | For home
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Answer accepted by question author
Diane Poremsky 8,280 Reputation points Independent Advisor
2025-07-23T01:32:40.37+00:00

If it used to work and now doesn't, remove the account from new outlook. If asked to remove it from all devices, say yes. Then add it back.

When the accounts stop syncing, it usually means the cache is corrupt on the server. Removing the account will fix it. It you use more than one Outlook app with the account, you need to remove from all devices to clear the cache from the Microsoft cloud server.

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