Samsung OneUI 7.0 update causes WORD to not open

Anonymous
2025-05-08T21:24:24+00:00

I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the phone, and do a settings reset. I have uninstalled, re-installed, and shut down my phone numerous times. Any ideas?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-05-09T13:18:30+00:00

    Hi Sindy,

    Thank you for using Microsoft products and making community posts.

    I understands the importance of resolving this issue, possibly this has something to do with the latest Samsung updates but don't worry here are some steps that you can try:

    1. Check App Permissions – Some users found that opening the Office Mobile App and manually allowing permissions helped Word, Excel, and other Microsoft apps start working again.
    2. Try a Different Version – If possible, install an older version of the apps from a trusted source or check if Samsung's Galaxy Store has a different version available.
    3. Try to launch the applications on different device to isolate the problem.
    4. Use Office Web Apps – Until a fix is available, you can access Word, Excel, and Copilot via Microsoft 365 online in your browser.

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

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  2. Anonymous
    2025-05-10T14:14:16+00:00

    I am having the same issue. I do not want to try anything on another device as my phone is the only device that I carry with me 24/7 and is the only device it is not working on since the update.

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  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2025-05-11T18:05:06+00:00

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  4. Anonymous
    2025-05-13T14:51:07+00:00

    I'm having the same issues. Unfortunately somewhere along the way, Copilot 365 replaced my Office Mobile app and Office mobile is no longer available in either Google or Samsung play stores. This fix does not work for Copilot 365.

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  5. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2025-05-13T19:06:37+00:00

    I have an older Android mobile (Sony XPeria) and the "Microsoft 365 Copilot" app is working for me.

    The reports in this forum suggest that Samsung devices are affected, specifically.

    I recommend that you send feedback to Microsoft, in case this is something that needs to be fixed at their end. Go to https://feedbackportal.microsoft.com/feedback/forum/f9bcd76b-51a7-ed11-aad0-000d3a1f4287.

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