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Hello,
I have a shared WOrd document that is edited in MS Word online. It uses Mendeley for inserting references. Since a week, the document crashes after inserting a new reference, error message: "Couldn'T save automatically. To avoid losing your changes, please copy them before you reload this document". I tried every possible soliution, such as reinstalling plugins, the offline Mendeley app used for creating the references, copying the document into a new version, reuploading the document, etc. Nothing works. How can I solve this problem? Is it a current problem known to Microsoft and Mendeley/Elsevier? How do I solve it?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Christian Fuchs3,
This my 2nd follow-up regarding your (Dendeley error in word online). We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Thank you.
Bench
Microsoft Moderator
Hi Christian Fuchs3,
We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Thank you.
Bench
Microsoft Moderator
Hi Christian Fuchs3,
Thank you for your Reply.
Please do try reaching out to the Mendeley support for now and check with them if there is any known issue about their add in .
Let us know how it went through,
Best Regards,
bench
Microsoft Moderator
Have you contacted Mendeley for support? It is their responsibility to ensure their plug-in works with Word.
Many thanks for the answer, I already tried all of that for a full day, I installed Edge as completely new browser, new version of Mendeley Desktop and add-in, etc. The error persists, so perhaps it is a communicaiton problem that is software-sided between Mendeley and MS Word Online that needs a bug fix from Microsoft or Elsevier.. The error message appears every time I use Mendeley to insert a new citation.
Error message (Iin GErman):
Kind regards