This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have tried five different browsers. I have cleared cache.
In addition to the message, it appears that it is trying to log me out per the below. Thoughts?
Thank you!
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I use Firefox as my browser. Several months ago, Firefox installed an update and I could not log into the email...kept getting the "it's not you, it's us" message. I've been on vacation and away from my laptop for a couple of weeks. Came home and Firefox installed an update. guess what...I can now log into my email using FF with no problems.
I think some of the ATT problem is a disconnect/mismatch between browser(s) and ATT.
When this first happened, I was able to login via DuckDuckGo. But I don't use DDG regularly...only to test to see if something might be a browser issue. Something to consider.
I've been getting the “It's not you, it's us. We can't complete your request right now, please try again.” It was working fine until I changed the password and it logged out, now I get the error message instead of the login cridentials page.
When I use cellular to try and sign into the website on my phone or use hotspot for a tablet, it works. My only problem is I need it on my grandparent’s old window computer and hotspot doesn’t work on it.
I’ve tried restarting the computer and resetting the wifi, clearing cache and cookies, launching it with an private window, and trying on other browsers and nothing works
I was getting errors when trying to sign on to several accounts mostly AT&T. It would state its not you it's us.
After much research i found if i turn OFF my VPN all would clear up
Update--I've been using the URL (https://login.yahoo.com/) mentioned above successfully since posting it on 16 May (almost one month). Yesterday Mozilla updated Firefox on my laptop. Now I cannot log into my sbcglobal email account using either this URL or the "old" URL. Cannot log into currently.att.yahoo.com/ either. Using the cell phone hot spot does not work for me either.
Today, I can log into my sbcglobal email using DuckDuckGo today (who knows about tomorrow).
I'm not normally a conspiracy theory person, but it seems to me that the various entities are not playing well with each other and I'm not sure why. I refuse to only use products by one "entity"--hence, I don't use Microsoft's Edge browser. I don't use Outlook, so don't know if there is problem there. Maybe there is a protocol issue. I have the Yahoo email app on my iPhone and I have been able to read my emails there. The problem is that I'm a touch typist and hate trying to write anything on my phone!
It has not been a week. It started with me around November 2024 and is an everyday occurance! On the internet this error message appears to be infecting dozens if not hundreds of companies and websites going back months with no hint of a solution.