Office Android apps won't open after Samsung OneUI 7 update

Anonymous
2025-05-03T16:27:30+00:00

I recently installed the Samsung OneUI 7 update on my S23 Ultra. Everything else seems to be working fine, but if I attempt to open Word or Excel, they simply refuse to open. The animation of the button opening up starts and then it collapses back down again.

I tried clearing the cache on Word and it had no effect. Then I tried to restarting my phone. It had no effect. Next I tried uninstalling and reinstalling it. No effect.

Outlook and Family Safety still work. But Word, Excel, and OneNote all don't.

Microsoft 365 and Office | Word | For home | Android

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Anonymous
2025-05-04T16:34:09+00:00

I fixed it. When I opened the Office Mobile app, it had a storage/access request prompt. After I dealt with that, I opened Word and Excel from that app.

Based on the app details, it appears that this Office Mobile app came from the Samsung Cloud store and might be a pre-installed app. I'm not sure if it's actually good for anything or if it's just an advertisement for Word, Excel, and PowerPoint. Either way, it seems to be the source of the issues I was experiencing.

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  1. Anonymous
    2025-05-18T23:09:01+00:00

    I did not have One Note installed. I've also opened this issue with Samsung.

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  2. Anonymous
    2025-05-26T01:38:53+00:00

    I'm having the same issue. I tried getting office 365 from samsung store instead, but had the same issue. Alsotried getting the stand alone excel app, but same thing. Weirdly, office and team apps work fine. This is a nightmare ****.

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  3. Anonymous
    2025-05-27T22:58:48+00:00

    Has anyone come across any solution? I've uninstalled One Note, I've granted all permissions. I tried contacting Microsoft support but they said I could only use in-app support even though I can't get in the app. Any solutions?

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  4. Anonymous
    2025-05-27T23:49:30+00:00

    Based on experiences so far, I suspect any Microsoft Office app that is out of date or has permissions problems could be the culprit.

    While this may not be the total list, a search gives this:

    The suite currently includes a word processor (Word), a spreadsheet program (Excel), a presentation program (PowerPoint), a notetaking program (OneNote), an email client (Outlook) and a file-hosting service client (OneDrive).

    Different search results indicate may need to add/check M365 Copilot, Microsoft Office Mobile (old and the culprit for some), Publisher, Access, Skype, InfoPath, and Power Platform.

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