Office Android apps won't open after Samsung OneUI 7 update

Anonymous
2025-05-03T16:27:30+00:00

I recently installed the Samsung OneUI 7 update on my S23 Ultra. Everything else seems to be working fine, but if I attempt to open Word or Excel, they simply refuse to open. The animation of the button opening up starts and then it collapses back down again.

I tried clearing the cache on Word and it had no effect. Then I tried to restarting my phone. It had no effect. Next I tried uninstalling and reinstalling it. No effect.

Outlook and Family Safety still work. But Word, Excel, and OneNote all don't.

Microsoft 365 and Office | Word | For home | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-05-04T16:34:09+00:00

I fixed it. When I opened the Office Mobile app, it had a storage/access request prompt. After I dealt with that, I opened Word and Excel from that app.

Based on the app details, it appears that this Office Mobile app came from the Samsung Cloud store and might be a pre-installed app. I'm not sure if it's actually good for anything or if it's just an advertisement for Word, Excel, and PowerPoint. Either way, it seems to be the source of the issues I was experiencing.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

30 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-05-26T01:38:53+00:00

    I'm having the same issue. I tried getting office 365 from samsung store instead, but had the same issue. Alsotried getting the stand alone excel app, but same thing. Weirdly, office and team apps work fine. This is a nightmare ****.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-05-18T23:09:01+00:00

    I did not have One Note installed. I've also opened this issue with Samsung.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-05-18T21:48:26+00:00

    Did removing OneNote fix it?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-05-18T17:35:56+00:00

    I have gone through all my apps and could not locate a Microsoft mobile app to verify all permissions are set. I even turned on most permissions (skipping notifications on some apps) with no affect. I have a Samsung 23 that just completed the latest update when this all started. Microsoft Word and M365 Copilot will not open. I've deleted and re-installed both apps with no difference.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments