My on Apple purchased 365 subscription doesn’t Work

Dear Dennis Blümner,

Hello! Welcome to the Microsoft Community.

It looks like you purchased a Microsoft 365 subscription in the Apple Store. But after logging into Office on your iPad with your Apple ID, it doesn't recognize your subscription. I understand your feelings and I'll try to help you.

You can first check if the Apple ID you used is the one used to purchase the subscription and see if your subscription can be recognized normally.

Normally, you can use a Microsoft account to log in to Office. If you purchased it in the Apple Store, you may have a Microsoft account associated with this Apple ID. Try to use it to log in to Office.

You can check if your Microsoft account has a Microsoft 365 subscription here. Log in to your account and click "Subscription" on the left.

If the problem persists, you should contact the official support of the Apple Store, according to Microsoft's official documentation: If you purchased a Microsoft 365 subscription from a third-party retailer (such as Amazon, Apple, Best Buy, or Google Play), please contact them directly to manage your subscription and billing.

• Microsoft cannot cancel or help turn recurring billing on or off for subscriptions sold by third-party retailers.
• If you purchased a Microsoft subscription from a third-party retailer, please contact their customer support for a cancellation or refund.All refund requests must be processed through the third-party retailer where the subscription was purchased, as Microsoft does not receive that payment.

See also: Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support

If you make any progress, feel free to let me know.Best wishesPyke.D | Microsoft Community Support Specialist