Viva Engage - Import users with CSV fails with Failure Reason: Unclassified

Anonymous
2025-02-02T23:39:32+00:00

What reason are import failures on Viva Engage occuring with Failure Reason: "Unclassified" and how can this be resoved?

Microsoft 365 and Office | Microsoft Viva | Viva Engage

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Anonymous
2025-02-05T10:12:34+00:00

So far no solution, however the case is being escalated to MS Engineering for more effort.

Until solved, there is a workaround by using Entra to upload users via the bulk operations option shown below:

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  1. Anonymous
    2025-03-05T13:01:20+00:00

    Yes hopefully this issue is fixed. I will try the import job again.

    Do you know what caused this issue ?

    Best Regards,

    Helgi Már

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  2. Anonymous
    2025-03-10T18:36:29+00:00

    I tried to bulk upload users from the community by using "Import from CSV", getting same error.

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