Viva Engage - Import users with CSV fails with Failure Reason: Unclassified

Anonymous
2025-02-02T23:39:32+00:00

What reason are import failures on Viva Engage occuring with Failure Reason: "Unclassified" and how can this be resoved?

Microsoft 365 and Office | Microsoft Viva | Viva Engage

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Anonymous
2025-02-05T10:12:34+00:00

So far no solution, however the case is being escalated to MS Engineering for more effort.

Until solved, there is a workaround by using Entra to upload users via the bulk operations option shown below:

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  1. Anonymous
    2025-02-24T15:14:08+00:00

    Hi,

    I have the same issue and have done a bulk from Azur as well with no luck.

    Me and a colleague gets "unclassified" error.

    Checked the data an no special characters or such.

    Would be great if this could be fixed asap! since this is a community intended to have many users.

    I need to add +1000 and that will not be done manually.

    Thanks!

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  2. Anonymous
    2025-02-24T15:29:51+00:00

    FYI - my MS support team has informed me there is an issue on their end. Engineers have discovered a bug and made a fix. I am told they're prepared to begin deploying on 2/25 after making final tests over the weekend.

    Hi,

    I have the same issue and have done a bulk from Azur as well with no luck.

    Me and a colleague gets "unclassified" error.

    Checked the data an no special characters or such.

    Would be great if this could be fixed asap! since this is a community intended to have many users.

    I need to add +1000 and that will not be done manually.

    Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
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  3. Anonymous
    2025-02-24T16:06:47+00:00

    Ooh thank you for the update! Please keep us posted on when this is fixed and I will test it

    Thanks again

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  4. Anonymous
    2025-02-26T11:52:55+00:00

    I am getting the same issues and really need this resolving as soon as possible please.

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    1 person found this answer helpful.
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