Why is my office no longer working?

Question

Why is my office no longer working?

Anonymous

Word is no longer working as the support for it on mac ended in 2023 (until now it worked) and I have bought lifetime license. I understand that the support, updates and all this ended but microsoft is stating the apps will continue to work so why arent they working?

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Answer accepted by question author

Jim G 134.1K MVP

Sounds like you had a license for an earlier version of Office, but you're trying to activate a newer version of the software with your license that is still good for an older version.

Office 2019 licenses work only with Office 2019 software.

Office 2021, 2024 and Office 365 licenses work only with the corresponding software.

To find out which software is currently installed, in Finder, go to the Applications folder. Right-click on Microsoft Excel.app and choose Get Info from the menu. The version is displayed near the top of the resulting dialog.

16.78.3 is the software for 2019 licenses

Anything 16.79 or higher can not be activated with a 2019 license.

If you tell us what version of Mac OS you have and which license you purchased, we can refer you to the correct installer so you can continue to use Microsoft Office.

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2 additional answers

Answer 1

Anonymous

THANK YOU very much this helped so much. Took hours to redownload the office installer but after blocking autoupdates it works. :) thank you

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Answer 2

Anonymous

You need to sate exactly what Office licence/version and what iOS version

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