MAILTO Protocol in default Apps not working for Outlook

Anonymous
2025-01-09T09:02:43+00:00

To whom it may concern. Our customer is using Windows 11 with Microsoft 365 Office Current Channel v2411 build 18227.201162.

When we try to send a Microsoft Word document by selecting > Share > Email send as Attachment

I get the message - "Either there is no default mail. Please run Microsoft Outlook and set it as the default mail client".

Outlook is already set as a default client in the default Apps option and the default applications by the protocol are already set as MAILTO Protocol in the default Apps option to Outlook (new). Please assist.

Microsoft 365 and Office | Word | For business | Windows

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Doug Robbins - MVP - Office Apps and Services 323.7K Reputation points MVP Volunteer Moderator
2025-01-13T07:24:51+00:00

The “New Outlook is just a re-badged version of Windows Mail and like its predecessor, it is not MAPI compliant and cannot be used to send messages from any of the other Office applications (Access, Excel, Word).

The Outlook Product Team have advised that there are no plans to add MAPI compliance to the "New Outlook", which I suspect is because it is not possible to do so.

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  1. Anonymous
    2025-01-10T14:35:33+00:00

    GroupWise is a messaging and collaboration platform from OpenText that supports email, calendaring, personal information management, instant messaging. The GroupWise platform consists of desktop client software, which is available for Windows, (formerly Mac OS X, and Linux), and the server software, which is supported on Windows Server and Linux. Exactly the same as Outlook but only more features and is more stable. This is not a GroupWise problem but a Microsoft Windows 11 problem.

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  2. Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
    2025-01-10T14:25:39+00:00

    Is GroupWise some type of document management system? In that case, I suppose it could bypass the Windows settings for e-mail.

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  3. Anonymous
    2025-01-10T14:13:32+00:00

    Thanks, Stefan for responding. I did set the classic Outlook as the default for e-mails instead of the new Outlook but it still sends the MS Word document as an Attachment to GroupWise which is not set as the user's default email Client.

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  4. Anonymous
    2025-01-10T14:09:49+00:00

    Hi Sophia. Thank you for responding. I did check the following:

    1. Verify Default Mail Client Settings: - Which is Outlook.

    2. Check MAILTO Protocol: - It Is set to Outlook.

    3. Repair Office Installation: - I did do a repair without any problems.

    4. Registry Edit - The default value is set to GroupWise

    There is no default value in the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail for Outlook it is set to GroupWise.

    The user should use GroupWise but she wants the option when compiling a Microsoft Word document by selecting > Share > Email send as Attachment to send it to her personal Outlook account.

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