Mail merge will not initialize my document

Anonymous
2024-11-19T16:51:57+00:00

Office 2016.

When trying to do a mail merge, when it comes time to select the document to use, if I select "existing document", then navigate to the document location, select the document, a message appears "trying to initialize and verify", then it just spins without ever loading the document.

If I select "new document", a message " trying to initialize MS WORD" appears. Then no further action, until I have to restart OUTLOOK.

I can open WORD separately with no problem.

Although when I try to open my merge document, I see a message for READ ONLY as the document is locked by another user. But there is only me on this computer.

Any solution/reason?

Microsoft 365 and Office | Word | For business | Windows

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Doug Robbins - MVP - Office Apps and Services 323.7K Reputation points MVP Volunteer Moderator
2024-11-29T22:10:23+00:00

Start the mail merge in Word, not from the data source application.

If you want to send the Newsletters as an attachment to email messages, use the Merge with Attachments facility of my Merge Tools Add-in that is contained in the MERGE TOOLS ADD-IN.zip file that you can download from:

 https://mergetoolsaddin.com/

Extract the files from the archive and read the:

“READ ME – Setting up and using the Merge Tools Add-in.pdf

to see how to install and use the various tools.

Using those tools, it is possible to perform the following types of merge that cannot be done with Mail Merge “out-of-the-box”:

  • Merge to e-mail messages either with or without attachments, with the documents created by the merge being sent as either Word or PDF attachments or as the body of the e-mail message .  The email messages can, if necessary, also be sent to CC and BCC addresses and the subject of the message can include data from a field in the data source.
  • Merge to individual documents in either Word or PDF format with the filenames being supplied by the data in one of the fields in the data source
  • Many to One type merges, which can be used for creating documents such as invoices where there are multiple records in the data source that have common data in one of the fields
  • Merging to a document that will include a chart that is unique to each record in the data source
  • Merging a document with Content Controls
  • Merging a document that contains Legacy FormFields
  • Duplex Merges
  • Merging to a printer that will collate and staple the output created from each record in the data source.

The requirements for using the system are:

  • The mail merge main document must be of the Letters type, though that does not mean that the output cannot be sent as an e-mail message where relevant.
  • For the Many To One, Merge with Attachments and Merge to Individual Docs utilities, the data source may be either a table or query in an Access database, or in the form of an Excel worksheet. For the Chart Merge utility, see the Mail Merging with Charts document that is included in the Merge Tools Add-in Zip file for additional requirements for the data source for use with that utility
  • For a data source in the form of an Excel worksheet, the field names must be in the first row of the worksheet and there must be a field name in all of the cells in that row that are within the range of columns that contain the data.
  • For both types of data source, the field names must contain only alphanumeric characters (No @,#,$,%,&,(,), etc) and the field names must not start with a numeric character (0-9). The number of characters in the field names, including spaces, must not be more than 40.

The MergeTools Add-in will NOT work with the “New Outlook”, which is just a re-badged version of Windows Mail and like its predecessor, it does not support automation and hence will not send the messages created by the MergeTools Add-in.

Be aware, that any messages that you had tried to send with the “New Outlook” will have been placed in the Outbox of the original Outlook and they will be sent as soon as you revert to that version of Outlook.   If you do not want that to happen, you should put Outlook Off-line, or disconnect your computer from the Internet.

For a demonstration of the use of the facility, prepared by a Microsoft employee, see

https://www.youtube.com/watch?v=yj_s3cdfVDY

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26 additional answers

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  1. Suzanne S Barnhill 279.7K Reputation points MVP Volunteer Moderator
    2024-11-26T23:16:13+00:00

    Make sure you're using Classic Outlook, not New Outlook, which is just a rebadged version of Windows Mail and, like its predecessor, is not MAPI-compliant, so it cannot integrate with Word.

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  2. Anonymous
    2024-11-26T22:08:00+00:00

    I have got the same problem today. I really do wonder why I pay Microsoft for a service they keep making worse. We need a solution. I I manage to convert my Contacts to Excel (I have no idea how) then what do i do? I pay for this, I expect it to work. I am not an IT expert.

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  3. Anonymous
    2024-11-20T21:01:31+00:00

    My co-worker and I also started having this issue about 1-2 weeks ago. We cannot initiate a mail merge from Outlook (we get stuck on the popup for "Initializing Microsoft Word" when selecting either a new or existing document.

    We cannot initiate from Microsoft Word because our public folders will no longer show up as a contact list even though we have them marked to show as an outlook address book and they are in our favorites.

    We have to export our public folders contacts to excel every time we do a mail merge.

    I have read all the recommendations and we are set up correctly. We have reached out to our IT group, and they are only providing the same information we found researching online - settings, etc.

    Something changed that has broken this functionality.

    Thanks - at least I'm not going crazy. However, there still must be something else going on, as Others in the company CAN do the mail merge with the same 2016 Office. I'll keep checking around and see if I can pin something down.

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  4. Anonymous
    2024-11-20T20:44:32+00:00

    My co-worker and I also started having this issue about 1-2 weeks ago. We cannot initiate a mail merge from Outlook (we get stuck on the popup for "Initializing Microsoft Word" when selecting either a new or existing document.

    We cannot initiate from Microsoft Word because our public folders will no longer show up as a contact list even though we have them marked to show as an outlook address book and they are in our favorites.

    We have to export our public folders contacts to excel every time we do a mail merge.

    I have read all the recommendations and we are set up correctly. We have reached out to our IT group, and they are only providing the same information we found researching online - settings, etc.

    Something changed that has broken this functionality.

    Was this answer helpful?

    2 people found this answer helpful.
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