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when i try to log in to any microsoft product on my pc i get this.
Correlation Id: e570e123-9fba-490d-ab83-477e83ed37a1 Timestamp: 2024-09-19T04:17:42.000Z DPTI: ecda807399621841594d7a09e7310fd49eb348938e6ca0fcc051251a92eb070d Error Tag: 7q6ca Error Code: 2147483661
i then have to use task manager to close it since it just keeps popping back up.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having this same error. I had this error back in October 2024 and it was fixed and now it is back again
I had the same issue of receiving [7q6ca] error, but I accidentally found a solution.
This method worked for me to clear the error.
Press Ctrl-Alt-Del to lock your profile. Sign in with a different method - use Password, instead of Pin.
I can now sign in the Office 365.
hello i cant log on to anything with windows exel word etc all the same issue for over a year and has cost a small fortune to get to this point
then an it guy said that your computers look like they cannot connet to the internet although they are connect
one via lan the other via wifi
then the another it guy said use a wifi dongel which i now have and still cant log into it
however just yesterday one drive logged in magically on my pc
also keeps coming up saying to buy the new windows package all the time , which i thought once you have the package you only need to upgrade to the new one if you wanted to
i dont know what to do !! ??
Me too
I had the same issue. It started when I was required to change my Microsoft password.
Since then, I had logged onto my computer using my PIN and started to get the above-mentioned error.
RESOLUTION: Logout, then login using the Microsoft password, not the computer PIN.