When I copy and paste or cut and paste text from Word to PowerPoint, I get an error message that says "We're sorry. Something went wrong that might make PowerPoint unstable. Please save your presentations and restart PowerPoint." It is Microsoft 365 and PowerPoint version 2411 (Build 18227.20046 Click-to-Run) It is only text from Word. Text from other sources work fine. It is only text. Images can be copied and pasted with no problem. It is text of all sizes, including just one word from a brand-new doc. I've tried: Restarting PowerPoint Restarting Word Restarting the computer Restarting PowerPoint in Safe Mode I've tried text from different Word documents, including new docs I've just created for this purpose I've tried text with just one word, and text with a lot of words I've tried adding a new user and doing it from that user's account (same computer though)

Win+R winword /safe Press the Windows button plus the R - or right click on the start button and choose Run. Type winword /safe and press Enter.

Press Windows+R --> Enter: winword /safe :)

It helps in the sense that copying from a safe-Word open document into PowerPoint yields the layout as it was in Word. It does not solve the issue that copying from (non-safe) Word to PowerPoint yields the error. It keeps on being annoying, since issue is between Word and Powerpoint only.

Note for troubleshooting: A friend of mine also has this problem with Office 2016. However, it only started when he logged into Office 2016 with his Microsoft account. Before that, the error didn't exist. It's possible that the MS account is causing this problem for some people. After he logged out of Office 2016 from his MS account, the error persisted and now permanently disrupts his work. By the way: He has a freshly installed Windows computer. Apart from Windows and Office 2016, there's nothing on this device.

Pasting from Word to PowerPoint is causing an error message

Anonymous

When I copy and paste or cut and paste text from Word to PowerPoint, I get an error message that says "We're sorry. Something went wrong that might make PowerPoint unstable. Please save your presentations and restart PowerPoint."

It is Microsoft 365 and PowerPoint version 2411 (Build 18227.20046 Click-to-Run)
It is only text from Word. Text from other sources work fine.
It is only text. Images can be copied and pasted with no problem.
It is text of all sizes, including just one word from a brand-new doc.

I've tried:

Restarting PowerPoint
Restarting Word
Restarting the computer
Restarting PowerPoint in Safe Mode
I've tried text from different Word documents, including new docs I've just created for this purpose
I've tried text with just one word, and text with a lot of words
I've tried adding a new user and doing it from that user's account (same computer though)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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24 answers

Anonymous

2025-03-25T16:34:44+00:00

Win+R

winword /safe

Press the Windows button plus the R - or right click on the start button and choose Run.

Type winword /safe and press Enter.
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Anonymous

2025-03-25T16:40:13+00:00

Press Windows+R --> Enter: winword /safe

:)
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Anonymous

2025-03-25T17:39:39+00:00

Thanks so much!
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Anonymous

2025-03-26T08:17:35+00:00

It helps in the sense that copying from a safe-Word open document into PowerPoint yields the layout as it was in Word. It does not solve the issue that copying from (non-safe) Word to PowerPoint yields the error. It keeps on being annoying, since issue is between Word and Powerpoint only.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2025-03-26T12:38:25+00:00

Note for troubleshooting: A friend of mine also has this problem with Office 2016. However, it only started when he logged into Office 2016 with his Microsoft account. Before that, the error didn't exist. It's possible that the MS account is causing this problem for some people. After he logged out of Office 2016 from his MS account, the error persisted and now permanently disrupts his work.

By the way: He has a freshly installed Windows computer. Apart from Windows and Office 2016, there's nothing on this device.
Was this answer helpful?

0 comments No comments