Sways disappeared!!

Question

Sways disappeared!!

Anonymous

All of my Sway pages disappeared. I get an error "This sway is unavailable, most likely because it has been deleted or the link is erroneous. If you are the owner, check your deleted Sways." I never deleted any of my Sways, I am logged in, and it was ok today in the morning. I don't have multiple office accounts.

I am using it for work and I urgently need them back! Can you help?

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1 answer

Answer 1

Hello, Zofia Przytocka

Welcome to the Microsoft Community.

This appears to be a known issue currently affecting the Microsoft Sway service. Users from different regions have reported the same issue. Beginning approximately June 6, 2024, at 9:00 AM.

1-> Impact Summary:

Many customers worldwide have reported that their Sway presentations have disappeared or become inaccessible. The reported issues include:

Deleted or Missing Sways - Users are unable to find their Sway presentations on the homepage, and accessing them via direct URLs results in error messages such as "This Sway is unavailable, most likely because it has been deleted or the link is erroneous."
Sway Resetting - Some users reported that their entire Sway data was reset, leaving no remaining content.
Links Inaccessible- Users have encountered messages indicating that their Sway links are incorrect or the presentations have been deleted, despite not deleting them.

2-> Latest Update:

This issue may be due to an internal error affecting data synchronization and storage within the Sway service.Microsoft has acknowledged the problem and is actively working on a resolution.

Efforts are underway to restore access to affected Sways. Initial steps include data recovery from backup systems and enhanced monitoring to prevent future occurrences.
A comprehensive analysis is being conducted to determine the exact cause of the issue. Preliminary findings suggest a possible misconfiguration in the data handling processes that led to unintended deletions or data loss.

Current Status:

Some users have reported partial recovery of their Sway presentations. But some of our users states that it fix now.
If you have successfully opened a previous Sway form, please click the (…) in the upper right corner - select Export - to download and back up the current Sway form data in Word or PDF.
Microsoft internal engineers are closely monitoring the service and implementing fixes to ensure stability and data integrity.

We understand the inconvenience this has caused and apologize for the disruption. Our teams are working diligently to resolve the issue as quickly as possible. Please continue to monitor the Microsoft Service Health page for the latest updates.

If you have any questions or need further assistance, please feel free to reply.

Sincerely,

Chandy.L | Microsoft Community Support Specialist