Windows Outlook Requiring Microsoft 365 Subscription to use Word Despite Installation of Word for Business

Anonymous
2024-03-07T18:01:45+00:00

Hi Helpful People,

I have Microsoft Office Home and Business 2021 installed and use that version of Outlook for business. I also use that version of Word for all matters.

I also use the Outlook app built into Windows for personal email and some minor business matters I do not want to be intertwined with official business matters.

I attached a Word document to an email of the built-in Outlook, tried to open it before sending the email, and received the following message: "A Microsoft 365 subscription is required to use the Word desktop app."

However, as I said, I already have Microsoft Office Home and Business 2021, which includes the Word desktop app. Please see the screenshot showing the 365 Subscription requirement along with the screenshot showing I already have Office installed.

Why does Windows tell me I need a subscription to use Word when I already have Word installed?

I am very busy due to work and a baby and I have no free time. How do we quickly and easily fix this?

Thank you,

Matt

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2024-03-07T18:16:53+00:00

    Update: Windows Outlook will open a preview if I single click on the file in the email, but gives the subscription requirement if I try to double click on the file.

    The file is attached normally, not using OneDrive.

    (I'd welcome suggestions for removing the OneDrive option because I often drag a file over and Outlook attaches it to OneDrive because I dropped it on the left half of the email window. I do not want the OneDrive option because I find the OneDrive user interface unintuitive/non-user-friendly compared to DropBox).

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  2. Anonymous
    2024-10-11T15:56:12+00:00

    Same issue here

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  3. Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
    2024-10-11T18:36:43+00:00

    Same issue here

    If you download the attachment to your hard drive, then can you open the document in Word by double-clicking the icon, without getting an error message?

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  4. Anonymous
    2024-10-11T19:22:58+00:00

    Actually Msoft help solved it. New Outlook is asking free app and does not recognize my 365 subscription. I just needed to reloaded and use classic outlook. I had to add back in all profiles i.e. other email accounts (google) and all works well.

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  5. Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
    2024-10-11T19:34:01+00:00

    Actually Msoft help solved it. New Outlook is asking free app and does not recognize my 365 subscription. I just needed to reloaded and use classic outlook. I had to add back in all profiles i.e. other email accounts (google) and all works well.

    Thanks for the follow-up. Yes, the new Outlook has certain limitations. For one thing, it isn't a MAPI-compliant e-mail program.

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