Office 365 Account error Yellow Triangle

Question

Office 365 Account error Yellow Triangle

Anonymous

Hello,

i have issue with office 365/ microsoft 365 after relog of windows user account credentials to office wont stay saved in top right it shows yellow triangle with Account error with sign in button. After signing again and reloging in windows i get the same error. Ive tried loging out of the office and loging back, reinstalling office, deleted office cache, installing updates, creating new user acccount in domain nothing helped. I got this error on 9 user accounts out of 20.

Any idea how to fix it??

Thanks

OS Windows server 2019

Domain Controller 20 users

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi,

We went through your post carefully and it seems like the yellow error persists even you relog account or reinstall Office. If so, kindly check the following suggestions and see if the issue can be fixed or narrow down further.

1.Follow the steps or simply download and run the official tool to clean the local account cache. Reset Microsoft 365 Apps for enterprise activation state - Office | Microsoft Docs(Download the OLicenseCleanup.vbs tool and automatically run everything)

2.Check this similar thread: "Account Error - Sorry, We can't get to you account right - Microsoft Community

3.Let Office do a self-check: Repair an Office application (microsoft.com)

If the issue persists, please share back these details as needed for the next troubleshooting.

1.Have you recently change password for your account or turn on Two-Factor authentication?

2.If other users in your organization is having the similar issue on their sides? Or you are the only user?

3.Share the screenshot of the current Office version from Word/Excel>File>Account.

Best Regards,

Mia

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3 additional answers

Answer 1

Hi,

Thanks for posting back and share the updates with us.

I'm so sorry that engineers in this category has limited support resources with MS Teams app, kindly post a new thread in Teams category so you can get dedicated support about how to setup not store credentials in MS Teams.

Hope you a nice day and stay safe!!

Best Regards,

Mia

Answer 2

Anonymous

Okay i figured it out i had script for ms teams to delete credentials in login screen and that create issue with office login. Now is the question how can i setup team to not store credetials.

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Answer 3

Hi Mia,

thanks for reply i tried the vbs script but when i try to login again to office i got this error https://docs.microsoft.com/en-us/office/troubleshoot/office-suite-issues/another-account-already-signed-in then i deleted KEY_CURRENT_USER > Software > Microsoft > Office, Common > Identity key in register and after that i was able to login. But after windows relog it again the same issue. Adal key is added by default with 0 value in registry. As in the link you sended.

edit online repair didnt work still the same issue

1.Have you recently change password for your account or turn on Two-Factor authentication?

no

2.If other users in your organization is having the similar issue on their sides? Or you are the only user?

These are domain accounts connected to domain server via rdp

3.Share the screenshot of the current Office version from Word/Excel>File>Account. Its in czech language sorry