Word Save as PDF breaks hyperlinks

Anonymous
2022-10-26T13:04:07+00:00

Version: Microsoft 365 for enterprise 2208 (Build 15601.2030 Click-to-Run) (Monthly Enterprise Channel)

OS Version(s): Windows 10 and 11 (Enterprise for both)

Issue: saving .docx as .PDF causes links to "disappear".

Example: 3-page document, all 3 pages have text with links, when saved as PDF the links are gone in the PDF file for pages 1 and 2, but page 3 is fine. If we remove page 3, then page 1 still loses links, but page 2 is fine. If page 2 and 3 are removed, then links are gone in the PDF for the single page. This also occurs if we remove page 1 and save page 2-3 as a PDF - the resulting document has no links for page 1, but page 2 is OK.

This has happened in the past, links were working for save as PDF in version 2203, then broke with version 2204 and didn't start working again until 2206. It broke again with 2207 (15427.20210) and hasn't worked since.

Is anyone aware of a fix for this, or an update that will be coming?

Microsoft 365 and Office | Word | Other | Windows

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  1. Anonymous
    2022-10-26T13:34:58+00:00

    Dear RJCSM,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    As per your description, please don’t worry, we can work together to narrow down and resolve the situation.

    Could you provide a sample Word file so we could have a test on our side and see if we could repro the same scenario on our side.

    Thanks for your understanding and cooperation! Look forward to your reply.

    Sincerely,

    Sean | Microsoft Community Moderator

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  2. Anonymous
    2022-10-26T18:26:01+00:00

    Thank you for the quick response. If I set it up correctly you should be able to get an example document from this link: https://www.dropbox.com/s/gu50y02hsexve9g/log.docx?dl=0

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  3. Anonymous
    2022-10-26T22:28:59+00:00

    Hi, are you using File>export>Change File Type>Sav as> Change file type to>Pdf>Click on options>make sure you are using the hand tool and NOT the insertion pointer. It works for me.

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  4. Anonymous
    2022-10-27T07:28:37+00:00

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  5. Anonymous
    2022-10-27T12:54:47+00:00

    Thank you for the reply! Are you running the same build as we are? Microsoft 365 for enterprise 2208 (Build 15601.2030 Click-to-Run) (Monthly Enterprise Channel). This will work if we use Word on the web, or non-enterprise versions, but not for the build indicated, which is on 40K+ workstations.

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