Sway keeps forcing a refresh then completely crashes and sends me back to Sway Home. How can I fix this?

Anonymous
2022-02-19T12:38:42+00:00

When editing in sway (adding text/images etc.) after 15 seconds (on average) Sway will pop up with a message saying something has gone wrong and I need to refresh. It losses about the last couple of seconds of editing that I had been doing when it refreshes. Every 4-5 times this happens I get a green screen telling me to return to sway Home as something has gone wrong.

Microsoft 365 and Office | Sway | For home

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Anonymous
2022-02-23T19:19:20+00:00

Hi All,

As per the updates from the related team, the problem was mitigated and I request you to check whether you still have the same problem at your end. If yes, please clear the browser cache and cookies to check whether you still encounter the same problem.

If you still encounter the problem please contact the IT admin of your organization and create the support ticket from the Office 365 Admin center for further investigation with the developing team. Reference: Get support - Microsoft 365 admin | Microsoft Docs

Appreciate your patience and stay safe!!

Best Regards,

Chitrahaas

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  1. Anonymous
    2022-02-25T16:02:19+00:00

    After the having the issues everyone else mentioned with having to constantly restart and losing progress, my Sways won't load. I log in, and none of my projects are there. It says Sway was unable to load all of my Sways and to refresh. I refresh, and nothing happens. This is happening in multiple browsers.

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  2. Anonymous
    2022-02-25T15:59:19+00:00

    I am also having the same issue after changing browser, clearing cache and cookies. Based in the UK and still unable to use sway. This needs resolving and is clearly not an isolating issue.

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  3. Anonymous
    2022-02-25T15:49:18+00:00

    Hi,

    My Sway has disappeared and I am receiving an error saying something is broken.

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  4. Anonymous
    2022-02-25T15:42:47+00:00

    HI,

    This problem is still happening. I am unable to complete a project due to this. Please fix.

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