Sway keeps forcing a refresh then completely crashes and sends me back to Sway Home. How can I fix this?

Anonymous
2022-02-19T12:38:42+00:00

When editing in sway (adding text/images etc.) after 15 seconds (on average) Sway will pop up with a message saying something has gone wrong and I need to refresh. It losses about the last couple of seconds of editing that I had been doing when it refreshes. Every 4-5 times this happens I get a green screen telling me to return to sway Home as something has gone wrong.

Microsoft 365 and Office | Sway | For home

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Anonymous
2022-02-23T19:19:20+00:00

Hi All,

As per the updates from the related team, the problem was mitigated and I request you to check whether you still have the same problem at your end. If yes, please clear the browser cache and cookies to check whether you still encounter the same problem.

If you still encounter the problem please contact the IT admin of your organization and create the support ticket from the Office 365 Admin center for further investigation with the developing team. Reference: Get support - Microsoft 365 admin | Microsoft Docs

Appreciate your patience and stay safe!!

Best Regards,

Chitrahaas

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  1. Anonymous
    2022-02-25T15:33:16+00:00

    It all seemed fixed yesterday and was working fine. Now it is not even loading at all.

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  2. Anonymous
    2022-02-25T14:54:37+00:00

    Hi,

    it is definitely not solved. Please solve this problem, is really a huge issue as I am using this tool on a weekly basis!

    Thank you very much,

    Sara

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  3. Anonymous
    2022-02-25T14:52:55+00:00

    I am still having this issue. Already for 4 days! I would really appreciate, if you could solve this. This is really a huge problem as I am using this tool on a weekly basis! I tried everything, Chrome, Edge, Explorer, private mode, restarting, deleting the cache...nothing helps

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  4. Anonymous
    2022-02-24T15:58:15+00:00

    Great, thank you Chitrahaas.

    All seems to be working fine now - just in time for my deadline tonight!!

    Thank you for sorting this out and getting back to us.

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