Sway keeps forcing a refresh then completely crashes and sends me back to Sway Home. How can I fix this?

Anonymous
2022-02-19T12:38:42+00:00

When editing in sway (adding text/images etc.) after 15 seconds (on average) Sway will pop up with a message saying something has gone wrong and I need to refresh. It losses about the last couple of seconds of editing that I had been doing when it refreshes. Every 4-5 times this happens I get a green screen telling me to return to sway Home as something has gone wrong.

Microsoft 365 and Office | Sway | For home

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Anonymous
2022-02-23T19:19:20+00:00

Hi All,

As per the updates from the related team, the problem was mitigated and I request you to check whether you still have the same problem at your end. If yes, please clear the browser cache and cookies to check whether you still encounter the same problem.

If you still encounter the problem please contact the IT admin of your organization and create the support ticket from the Office 365 Admin center for further investigation with the developing team. Reference: Get support - Microsoft 365 admin | Microsoft Docs

Appreciate your patience and stay safe!!

Best Regards,

Chitrahaas

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  1. Anonymous
    2022-02-21T21:34:24+00:00

    I have been experiencing the same issue over the last 3 days. I use sway on a weekly basis and have never encountered this before. Only able to write one or two sentences or import a picture/file and the application crashes and returns to the main sway screen, sometimes then not showing the most recent files. This is happening repeatedly. I've tried different browsers and different devices to no avail. I am messaging from a totally different organisation than listed above and have searched for help after several days of trying workarounds.

    All help appreciated - several jobs stacking up as I can't easily finish them.

    Kind regards

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  2. Anonymous
    2022-02-21T15:37:55+00:00

    Also having this same problem. It was fine when I used it about a month ago. now it refreshes constantly and I'm losing things I add. It's happening very frequently.

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  3. Anonymous
    2022-02-21T12:50:27+00:00

    I have been the same problem for the past few days on Google Chrome, Microsoft Edge and also on the InPrivate window.

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  4. Anonymous
    2022-02-21T12:30:33+00:00

    Good morning,

    I have the exact same issue: Sway keep asking me to refresh. I am in a different company than the above users (I am based in the UK).

    I am using Microsoft Edge as browser.

    Best regards,

    Christophe

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