Sway keeps forcing a refresh then completely crashes and sends me back to Sway Home. How can I fix this?

Anonymous
2022-02-19T12:38:42+00:00

When editing in sway (adding text/images etc.) after 15 seconds (on average) Sway will pop up with a message saying something has gone wrong and I need to refresh. It losses about the last couple of seconds of editing that I had been doing when it refreshes. Every 4-5 times this happens I get a green screen telling me to return to sway Home as something has gone wrong.

Microsoft 365 and Office | Sway | For home

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Anonymous
2022-02-23T19:19:20+00:00

Hi All,

As per the updates from the related team, the problem was mitigated and I request you to check whether you still have the same problem at your end. If yes, please clear the browser cache and cookies to check whether you still encounter the same problem.

If you still encounter the problem please contact the IT admin of your organization and create the support ticket from the Office 365 Admin center for further investigation with the developing team. Reference: Get support - Microsoft 365 admin | Microsoft Docs

Appreciate your patience and stay safe!!

Best Regards,

Chitrahaas

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  1. Anonymous
    2022-02-22T21:50:16+00:00

    Having the same issue as well. Since my organization is fairly large it's hard to track down who has permissions to submit a support ticket.

    Was anyone else able to successfully submit a support ticket?

    Working on a project and am constantly losing work..

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  2. Anonymous
    2022-02-22T08:26:39+00:00

    Hi all,

    Thanks for your feedback and for sharing updates with us. We apologize for the inconvenience the problem caused you. I really appreciate your effort and your precious time doing those. First, please accept my apologies you meet such an issue and I understand it effort on your daily work.

    To help you and the other members have a clear picture of this issue status, here is a summary of this issue.

    Issue Symptom:

    ===================

    When editing in a Sway, the page will keep refreshing automatically.

    Issue Environment:

    ===================

    Microsoft Sway

    Different browsers

    Suggestions:

    ===================

    We would really like to help, but we don’t have an escalation channel to escalate this request. In this scenario, we will suggest you please report this issue to Microsoft directly.

    If you are using Sway for business, we will suggest you please contact your tenant admin, so they can contact Microsoft support. To create a support ticket, the admin can go to Microsoft 365 Admin center>Support>New service request. You may also refer to Contact support for business products - Admin Help.

    This post is continuously updated. We will post back and updates this post once we get new information and a solution

    Thank you for your understanding and cooperation.

    Best regards,

    Jazlyn

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  3. Anonymous
    2022-02-21T23:57:25+00:00

    Exact same issue happening, different organisation, different users and computers within our NSW school. We use SWAY all week and this problem has been happening all day yesterday and is worse today.

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  4. Anonymous
    2022-02-21T23:35:51+00:00

    Hello! I am having the exact same problem - regardless of browser, file, etc. It is consistently happening even when I switch workstations. I, too, eventually get the "green screen :(" and redirected back.

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