Word / DEX mode : Text selection issue

Anonymous
2021-12-14T14:26:03+00:00

Hi,

Using DEX with my Samsung galaxy smartphone. Set up completed with keyboard and mouse (logitech, bluetooth).

Maybe a stupid setting to modify, but I am experiencing issues with Word when I want to select text with the mouse. I mean I cannot do it with the usual method : by clicking where I want want to begin the selection, holding down the left mouse button, and then dragging the pointer over the text that I want. The only way to select is by double clicking a word which is definitely not comfortable.

I do not experiencing the same issue on Powerpoint or any other apps.

I've already tried to uninstall word / office from the smartphone. But no change.

Any idea ?

Microsoft 365 and Office | Word | For home | Android

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  1. Anonymous
    2021-12-29T16:01:33+00:00

    Hi,

    Sorry for the late reply due to the christmas period.

    I basically reset my office app, but no change. My understanding is that this is definitely related to the way World for mobile is designed. It looks to be settled as for a touch mode. Even with an external mouse plugged.

    Having said that, I read somewhere that by cliking on shift + double clicking on the mouse will let me select text through highlighting. The selection appears only once mouse button has been released, but this works. Not very comfortable, but at least this work...

    As a reminder, I do not have a samsung tabl, but a fondable smartphone (zfold3).

    I will try to upload the video once again asap, as you requested.

    Best regards,

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  2. Anonymous
    2021-12-17T23:59:19+00:00

    Hi,

    Test done with another android smartphone. Same result. Can't select a text through highlighting.

    In the meantime, I got a feedback from Samsung assistance. They basically say that the issue I'm talking about is related to Microsoft Word Mobile. The software being optimized for mobile use, the way to select text has not been designed for using an external mouse.

    I let you confirm whether it is true or not.

    In case you confirm, may I suggest that this is not really suitable for DEX mode, where the experience promised is to use the smartphone as a PC. Maybe something to improve for further update.

    Best,

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  3. Anonymous
    2021-12-22T13:29:47+00:00

    Hi AntoineD11 We have noticed that you haven’t replied to our last responses. We would like to know if the issue you have raised to us still on-going. If yes, please reply back so we can continue troubleshooting your concern.For more updates and support, you can also follow our office YouTube channel: https://www.youtube.com/user/MicrosoftWith respect,Juhn Jac,Consumer M365 Forum Moderator

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  4. Anonymous
    2021-12-15T00:52:20+00:00

    Hi,

    Thanks for your prompt reply. My feedback below:

    • Have you tried using a different mouse? YES but no change. I am experiencing the same issue. it doesn't seem to be related with the mouse.
    • Can you please try to select text in Word online and see if you will be experiencing the same problem. Click here: Word Same issue from my Samsung Galaxy Z smartphone, but working fine from my computer
    • Are you only experiencing this issue when you're on a DEX mode? how about on a normal Windows computer? is it working fine? Just checked. Not only on DEX mode. Same issue with the smartphone on normal mode. Working fine on a normal Windows or Mac computer
    • What is your Word app version? ( ex. Microsoft 365 for Business or Microsoft 365 Family/Personal) Please go to File>Account, capture a screenshot of Product Information, as shown below. Office Android app. Version 1.0.1. I enjoy a Microsoft 365 family subscription.
    • Screen recording. I am afraid screen recording function is not available on Office Android App. Anyway I tried to record the issue on this video: https://1drv.ms/v/s!Ak9Ijjrw9oiejzamW0gjXwqTuA7s?e=Jkdbz3

    Hope this helps. Looks to be related with the mobile version of the app. Or my smartphone settings. But can't figure out how to fix this.

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  5. Anonymous
    2021-12-14T22:32:53+00:00

    Hello AntoineD11!

      Thank you for bringing this to our attention and we appreciate your time posting your Office concern here in Microsoft Community Forum.

      We understand that this situation is difficult and it might be affecting your business let’s work on this together as team to get to the bottom of this.

    • Have you tried using a different mouse?
    • Can you please try to select text in Word online and see if you will be experiencing the same problem. Click here: Word
    • Are you only experiencing this issue when you're on a DEX mode? how about on a normal Windows computer? is it working fine?
    • What is your Word app version? ( ex. Microsoft 365 for Business or Microsoft 365 Family/Personal) Please go to File>Account, capture a screenshot of Product Information, as shown below. 

    Now in order for us to better assist you on this matter I need to ask for a screen recording of the issue. We want to see the actual issue happening on your end in that way we can also replicate the issue here on our end to provide you answer or resolution and also to make sure that we will not missing anything. Please make sure all the things you've performed will be included on the video.

    Record your screen using Microsoft PowerPoint click here: -- Record your screen in PowerPoint .

    Please upload your PowerPoint file to OneDrive click on share then click copy link and provide it here when you reply.

    Here's how you upload files to OneDrive. -- Upload and save files and folders to OneDrive****

    To share or copy the link of your file, please click here. -- Share files and folders in OneDrive (personal)****

    We look forward to your response.   

    Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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