Microsoft Teams - Installer for Mac Error

Anonymous
2017-04-03T14:01:51+00:00

Trying to install the Microsoft Teams application on Mac OSX 10.12.3 and I receive an error "A JavaScript error occured in the main process" The only option is to click OK.

I've removed the app, cleared the trash, rebooted, re-downloaded and tried this multiple times but I receive the same error message each time.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2017-08-15T04:53:45+00:00

    This works - brilliant and thank you so much!

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  3. Anonymous
    2017-04-04T16:32:59+00:00

    Hi Jay,

    Glad to hear that the Teams app opens successfully and thanks for your sharing. Our community members will benefit a lot from the solution you provided. 

    Thanks,

    Lance

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  4. Anonymous
    2017-04-04T10:31:41+00:00

    Evening Lance,

    I re-downloaded the file from your link, just in case, but unfortunately I still received the same error.

    Uncaught Exception:

    Error: EACCES: permission denied, mkdir '/Users/jay/Library/Application Support/Microsoft/Teams'

        at Error (native)

        at Object.fs.mkdirSync (fs.js:922:18)

        at Object.getUserDataPath (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/common/utility.js:58:12)

        at new FileLogger (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/fileLogger.js:10:37)

        at new LoggingService (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/loggingService.js:31:28)

        at Object.getInstance (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/loggingService.js:23:26)

        at bootstrap (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/main.js:20:43)

        at Object.<anonymous> (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/main.js:14:1)

        at Module._compile (module.js:541:32)

        at Object.Module._extensions..js (module.js:550:10)

    On further examination this evening I noted the first error line. I have just navigated to the folder location and found that the 'Teams' folder had not been created. I have just manually added that folder in the correct location and now the Teams application opens up!

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  5. Anonymous
    2017-04-04T00:19:36+00:00

    Hi Lance,

    Yes that's the site that I've been downloading the application from. I'll take a screenshot later today when I have access to the Mac and upload it. Thanks for the follow up.

    Jay

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