E-mail addresses disappear in the New Outlook when I reply or forward an e-mail

Anonymous
2025-02-25T00:59:50+00:00

I have a problem with the New Outlook when I reply or forward an e-mail. Let me describe how the New Outlook hides e-mail address.

Let's say I receive an email with this structure:

From: Person1 (Person1 email address)

Sent: To: Myself (my email address)

Cc: Person2 (Person2 email address); Person3 (Person3 email address); Person4 (Person4 email address)

When I hit "Reply", "Reply all" or "Forward", the text in the e-mail body which quotes this email is being re-formatted and shows the following:

From: Person1
Sent: To: Myself
Cc: Person2; Person3; Person4

So the New Outlook cuts or hides the e-mail addresses of the Sender and Recipients. The recipients of my email will not be able to reply to specific people in the e-mail thread because the New Outlook hides the addresses. I have tried to reinstall the app and reset the New Outlook settings, but it didn't help.

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2025-05-15T15:48:18+00:00

This was a known issue, and its been fixed in the following builds in Production for our users. If you don't see these builds in your new Outlook, you'll see these soon, within a week or two at most. We release new builds in production every week.

New Outlook > Settings > General > About Outlook :

Microsoft Outlook Version: 1.2025.506.300 (Production) Client Version: 20250509011.02WebView2 Version: 136.0.3240.64 (Stable)Release Channel: Targeted Release

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  1. Anonymous
    2025-06-30T22:16:58+00:00

    I believe the problem reported by you is related to the different software which is "Outlook for Windows" not the New Outlook.

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  2. Anonymous
    2025-06-30T12:39:51+00:00

    This problem is still happening on Version 2505 (Build 18827.20176) of Outlook for Windows.

    I updated my Outlook for Windows to the June 26 release Version 2505 (Build 18827.20176) and tested again.  The problem remains.  Forwarded emails from a mailing list omit the original sender's email address.  Here is an example:

    Forwarding the same email in OWA and Outlook for iOS works correctly, with the original sender's email address included. Here is an example:

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  3. Anonymous
    2025-05-08T14:52:41+00:00

    I logged a ticket through new outlook on March 27th. I provided videos, examples, proof that it works in outlook web, etc immediately. They had me do things like restart outlook, force an update, but of course none of this worked. They proceeded to send me "the product team is looking at it" every few days until Wednesday when they acknowledged it is a bug and promptly closed the ticket. It seems they are finally acknowledging the issue a month and a half later, but I have little faith they will correct it as quickly as they broke it.

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  4. Anonymous
    2025-05-08T14:29:42+00:00

    This is happening at my company as well, and can be a bad look when we have to call someone back to obtain the address that was dropped due to a bug in new outlook. Please advise us when this is corrected.

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