My Minecraft account is now tied to a weird autosecure.top email — what do I do?

Question

My Minecraft account is now tied to a weird autosecure.top email — what do I do?

Anonymous

Hi,
So i tried loggging in and it said "this account doesnt exist make a new one"
i clicked on make a new one and it says "this account exists please try signing in"
i delve in a bit deeper with other help things but i need to sign in to use them??
and i try thte username thing and it says my account is tied with some uc***@autosecure.top
please help i just wanna play minecraft again

users:
minecraft: was splineWAFFLE but changed to splineWAFFLE_ somehow idk
xbox: Capinsniperx

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2 answers

Answer 1

Dear Musa Mohammed,

Welcome to Microsoft Community.

I understand that you are unable to log in or recreate your account.

You mentioned that your account is tied to autosecure.top. This looks like a very suspicious domain and your account may have been stolen by hackers.

In order to retrieve your account as quickly as possible, the safest and most effective method available is to submit an account recovery form. Microsoft Account Recovery is handled by a fully automated server, and to protect the security and privacy of our customers, the community team cannot and does not have the right to access or view any account information.

Please see linked content: Help with the Microsoft account recovery form - Microsoft Support

There are many factors involved in successfully completing the account recovery form. You will need to use your usual device and IP address will increase the success rate. You will also need to provide as much information as possible that proves you are the account owner, including your subscription information, the subject of emails you send, and so on.

If you are still unable to access your account, you can follow the steps below to contact live chat support for further help.

Log in to the following website: Contact Us - Microsoft Support

(You must be logged into a personal Microsoft account. If you do not have an account, you can create a temporary account.)

Choose Microsoft 365 > Get Home Support.
Type “MSA” in the search box and click “Connect Support” at the bottom of the page.
Under Products and Services, select “Other Products”.
Under “Categories”, select “Manage Account Security” and click “Confirm”.
Click “Chat with Support Agent in Browser”.

![](https://learn-attachment.microsoft.com/api/attachments/c544bcb7-dd20-41e0-abee-9585c9cdb911?platform=QnA

Tip: Please contact online support during business hours (local time) for the best support experience.

Feel free to post back if you need further assistance.

Best Regards,

AriaSh - MFST |Microsoft Community Support Specialist

Answer 2

Same thing happened;

When trying to sign in the recovery form it says: "Das von Ihnen eingegebene Microsoft-Konto ist nicht vorhanden."
But when trying to log-in it says that the account still exists and is bound to another e-mail

Trying to log-in with the password also doesn't work.
A few minutes after the account was gone I received an e-mail from Microsoft:

But again, both links lead to the screenshot above.

I really need to recover the account and I can provide lots of information about it so could you maybe create a support ticket for me?