New Outlook on macOS: Can't drag and drop email to upload in Chrome and FF

Anonymous

I'm using the new Outlook on macOS, Outlook Version 16.96.2 (from an MS365 abo).

Up to now, it was possible to drag and drop e-mails directly from Outlook to an upload field in any web browser - it created a .eml file and uploaded the mail file.

We use this behavior on our CRM system, but it also worked with any file upload UI in any web application.

Suddenly, now this does not work in Chrome and Firefox on Mac anymore. However, in Safari ist still works.

If I drag and drop an email to a folder in finder, it creates an .eml file as expected. From there I can drag and drop the eml file to the browser upload, and that works as well. But the direct drag and drop to the browser stopped working in Chrome and FF.

Please fix it, thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Anonymous

2025-05-13T11:15:45+00:00
Hi RW_hwk,

Thank you for posting in Microsoft Community.

From your description, I understand that you're experiencing issues with drag and drop email to upload on Outlook and I'm sorry to hear about the issues you're experiencing with. To better assist you, could you please provide more details such as specific error messages or codes displayed when the issue occurs?

In the meantime, please try the following troubleshooting steps:
1. You can check the browser up to date or you can try to reinstall browser.
2. If you have more than one user profile on Outlook, you can try creating a new user profile on your Mac and testing Outlook and browsers there to see if the issue persists.
I'm waiting for your response and thank you very much for your patience.

Best regards,
Mia - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments