Outlook view e-mails reading pane changed

Question

Outlook view e-mails reading pane changed

Anonymous

Hi,

Since a couple of weeks my outlook changed.
My e-mails are displayed with a lot of space between the lines and the view of the reading pane is different.
Not really readable and efficient.

I don't know how this happened and i can't seem to set it back.
See attached for an example of how i see my e-mails for the moment.

anyone an idea on how to get the standard back?

Thanks,

Belinda

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Robert Sparnaaij [MVP] 18,406 MVP Volunteer Moderator

Do you perhaps have the Immersive Reader enabled?

Switch to the View tab or the Immersive Reader tab to close it again.

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1 additional answer

Answer 1

Hello BelTib,

Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

Could you please confirm if you're using your Microsoft 365 Business/Education email account, personal Microsoft account such as Outlook.com, hotmail.com, or live.com, or another third-party/custom domain email account to send the email?
Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to verify. Also confirm if you are using classic/new outlook? Thank you.
Could you please confirm, if you are having the same issue in OWA (outlook web app) also?
Kindly send me that screen shot via private message for further analysis?

Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".

Here are the steps to open private messages: To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)

I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！

Sincerely,

Nafis Iqbal Shuvo