Undeliverable from non-recipient

Question

Undeliverable from non-recipient

Anonymous

Hi,

Recently I've been receiving undeliverable messages to emails that I've sent, but for an email address that wasn't one of the recipients. What's causing this, and should I be concerned?

Thanks a lot for your help.

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Answer accepted by question author

EmilyS726 271.5K Independent Advisor

Hello ,

I fear someone might have set up email forwarding from your account, to forward every single email you received to a different address.

To confirm this, make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional transfer, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

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1 additional answer

Answer 1

Thank you so much!

It turned out that the problem wasn't with my account, but with one of the recipients' accounts. They followed your instructions above and you're absolutely right that someone had set up an email forwarding. They've now deleted it and set up extra security. Really appreciate your help.