Locked out of Hotmail account – recovery form failed multiple times and I need help escalating

Question

Locked out of Hotmail account – recovery form failed multiple times and I need help escalating

Anonymous

Hi,

I’m completely locked out of my Hotmail email account and desperately need help. I’ve submitted the recovery form multiple times (including several times just this week) and I still haven’t received any response — no confirmation emails, no updates, nothing.

I was getting emails to say I haven't provided enough information and to try again but when I did, I'm getting no repsonses.

I’m certain I set up security information when I created the account, including a backup email, phone number, and answers to security questions like my first car. But the recovery form doesn’t give me any option to use that info — it just loops back to itself.

To be clear:

I’ve submitted the form from the same laptop, browser, and Wi-Fi I used to create the account
I’ve filled out every field in detail, even when unsure
I’ve included extra info at the end of the form each time
I’ve never received a confirmation email or any contact from Microsoft after submitting the form

Please, is there any way this can be escalated or reviewed manually? I’m not trying to bypass security — I’m just asking for a chance to prove I own the account since the automated system is clearly not working in my case. I can even provide a list of emails in my inbox up until I lost access

Thank you for any help or direction!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Alvaro A- 1,675 Independent Advisor

Hi SK_25_273,

Thank you for posting in Microsoft Community.

I'm sorry to hear that your account has been locked.

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate Microsoft's Terms of Use.

Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to unlock your Microsoft account:

https://support.microsoft.com/account-billing/a...

If the initial process did not work on your situation, check your account status or reactivate your account by going to the Microsoft services account reset page. Note that this is different from account recover form: https://go.microsoft.com/fwlink/p/?linkid=874120

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

Please note that in this public community forum, we are Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

If you did not receive a response from Microsoft or you have account specific questions, kindly contact Microsoft support for your account to be checked further. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Regards,

Alvaro

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1 additional answer

Answer 1

Anonymous

Thank you so much for the response thats work perfectly!

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