We are running into an issue at our company with people not being able to search for keywords. I would upload an image of it to this, but that seems to be broken right now as well. When searching it gives the error "Your request can't be completed right now". This is happening on every version of outlook for these users (Web/Mobile/Windows) Here is what we have tried with no luck fixing the issue. Full outlook repair Full outlook reinstall Re-added his profile Cleared cache Made sure his search settings in outlook searched all folders Rebuilt indexing on his computer Tried Old/New outlook Repaired his data files Disabled all add-ins to see if one of them was causing an issue Restarted windows search service Opened in a private browser Windows search troubleshooter Deleted registry HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Outlook The only thing we have had luck is by having him use the old outlook and search. It fails the first time but then there is a spot to have it try again and then it works. However, this somehow breaks his outlook, and he then does not receive emails. He has to restart outlook every single time he searches for something this way. Any other advice at this point would be appreciated.

Hello Hayden Christenson Good day and thanks for contacting Microsoft community support. The error message "Your request can't be completed right now" in Outlook can be frustrating, especially when it occurs across multiple platforms (Web, Mobile, Windows). There are several potential factors that could lead to the error "Your request can't be completed right now," Given that you've already undertaken extensive troubleshooting, we need more information on the following to better assist you. What version of Windows and Outlook are the affected users running? (Kindly share a screenshot of the version and subscription with us) Can you please confirm if you have rebuilt search index for both Windows and Outlook? Open Outlook> Go to File > Options > Search > Indexing Options and ensure that Microsoft Outlook is listed. If it's not, click on Modify to add it. Does the issue persist when you configure the affected account on a standby computer? Can you please confirm if windows search service is working properly. Open the Run dialog (Windows + R), type services.msc , and check the status of Windows Search. If it's not running, set it to Automatic (Delayed Start) Have you tried disabling server assisted search via registry keys? Open the Registry Editor (type regedit in the Run dialog), navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search, Create a new DWORD value named DisableServerAssistedSearch with a value of 1. Restart Outlook afterward. Note: Due to forum policies and the protection of confidential information, please share the requested information with me in the "View Direct Message" section above. Here are the steps to open "View Private Messages": To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community , > click your profile picture in the top right > select the My Profile option. I'll wait for your next update on this in a private message. I will provide you with further guidance accordingly. Sincerely, Bertrand

I've tried the solution above but still can't do a search in outlook.

Hello I am also getting the same email. I have tried all possible things .. which are available easily on web . after reading the account on my phone I have lost all my contacts also or may be its not syncing.

I'm having the same issue. This is not acceptable for a paid product!

Outlook Search "Your request can't be completed right now"

Anonymous

We are running into an issue at our company with people not being able to search for keywords. I would upload an image of it to this, but that seems to be broken right now as well.

When searching it gives the error "Your request can't be completed right now". This is happening on every version of outlook for these users (Web/Mobile/Windows)

Here is what we have tried with no luck fixing the issue.

Full outlook repair
Full outlook reinstall
Re-added his profile
Cleared cache
Made sure his search settings in outlook searched all folders
Rebuilt indexing on his computer
Tried Old/New outlook
Repaired his data files
Disabled all add-ins to see if one of them was causing an issue
Restarted windows search service
Opened in a private browser
Windows search troubleshooter
Deleted registry HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Outlook

The only thing we have had luck is by having him use the old outlook and search. It fails the first time but then there is a spot to have it try again and then it works. However, this somehow breaks his outlook, and he then does not receive emails. He has to restart outlook every single time he searches for something this way.

Any other advice at this point would be appreciated.

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15 answers

Anonymous

2024-10-11T17:48:39+00:00

Here is the image
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Anonymous

2024-10-12T00:42:17+00:00
Hello Hayden Christenson

Good day and thanks for contacting Microsoft community support.

The error message "Your request can't be completed right now" in Outlook can be frustrating, especially when it occurs across multiple platforms (Web, Mobile, Windows). There are several potential factors that could lead to the error "Your request can't be completed right now,"

Given that you've already undertaken extensive troubleshooting, we need more information on the following to better assist you.
1. What version of Windows and Outlook are the affected users running? (Kindly share a screenshot of the version and subscription with us)
2. Can you please confirm if you have rebuilt search index for both Windows and Outlook? Open Outlook> Go to File > Options > Search > Indexing Options and ensure that Microsoft Outlook is listed. If it's not, click on Modify to add it.
3. Does the issue persist when you configure the affected account on a standby computer?
4. Can you please confirm if windows search service is working properly.
- Open the Run dialog (Windows + R), type services.msc, and check the status of Windows Search.
- If it's not running, set it to Automatic (Delayed Start)
1. Have you tried disabling server assisted search via registry keys?
- Open the Registry Editor (type regedit in the Run dialog), navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search,
- Create a new DWORD value named DisableServerAssistedSearch with a value of 1. Restart Outlook afterward.
Note: Due to forum policies and the protection of confidential information, please share the requested information with me in the "View Direct Message" section above.
Here are the steps to open "View Private Messages":

To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community, > click your profile picture in the top right > select the My Profile option.

I'll wait for your next update on this in a private message. I will provide you with further guidance accordingly.

Sincerely,

Bertrand
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Anonymous

2024-10-21T17:08:54+00:00

I've tried the solution above but still can't do a search in outlook.
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Anonymous

2024-12-02T05:11:59+00:00

Hello

I am also getting the same email. I have tried all possible things .. which are available easily on web . after reading the account on my phone I have lost all my contacts also or may be its not syncing.
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Anonymous

2025-02-07T17:28:22+00:00

I'm having the same issue. This is not acceptable for a paid product!
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5 people found this answer helpful.

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