We are running into an issue at our company with people not being able to search for keywords. I would upload an image of it to this, but that seems to be broken right now as well. When searching it gives the error "Your request can't be completed right now". This is happening on every version of outlook for these users (Web/Mobile/Windows) Here is what we have tried with no luck fixing the issue. Full outlook repair Full outlook reinstall Re-added his profile Cleared cache Made sure his search settings in outlook searched all folders Rebuilt indexing on his computer Tried Old/New outlook Repaired his data files Disabled all add-ins to see if one of them was causing an issue Restarted windows search service Opened in a private browser Windows search troubleshooter Deleted registry HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Outlook The only thing we have had luck is by having him use the old outlook and search. It fails the first time but then there is a spot to have it try again and then it works. However, this somehow breaks his outlook, and he then does not receive emails. He has to restart outlook every single time he searches for something this way. Any other advice at this point would be appreciated.

Our It department had to go in and completely rebuild outlook for it to work

I'm having the exact same problem, constantly, at totally random times. Sometimes the search works fine, other times it just completely stops functioning on all platforms, desktop, web, mobile.... Right now at this very moment I'm not able to search at all. I have tried all solutions as well to no avail. Why does this keep happening???

The same issue which really stinks as alot of what I do is throggh email for my work.

I'm having the same issue with "Your request can't be completed right now". I tried several troubleshooting methods...nothing works. The search bar doesn't work on microsoft, google chrome, phone, etc.

Same here. It's been in and out throughout 2025 so far. I primarily use Outlook for Web on Windows 10. When I have this problem, I also typically am unable to RSVP to calendar events. I make my selection and then get an error on Outlook Calendar in web version that the change couldn't be made right now. And, from time to time, my Teams messages also don't send. And I've checked - downloaded "new" Outlook typically isn't syncing at that time either. This is happening when other websites are working fine and I'm online via ethernet connection, not wifi. It's definitely not a registry error or indexing issue since I'm primarily having website searching issues.

Outlook Search "Your request can't be completed right now"

Anonymous

We are running into an issue at our company with people not being able to search for keywords. I would upload an image of it to this, but that seems to be broken right now as well.

When searching it gives the error "Your request can't be completed right now". This is happening on every version of outlook for these users (Web/Mobile/Windows)

Here is what we have tried with no luck fixing the issue.

Full outlook repair
Full outlook reinstall
Re-added his profile
Cleared cache
Made sure his search settings in outlook searched all folders
Rebuilt indexing on his computer
Tried Old/New outlook
Repaired his data files
Disabled all add-ins to see if one of them was causing an issue
Restarted windows search service
Opened in a private browser
Windows search troubleshooter
Deleted registry HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Outlook

The only thing we have had luck is by having him use the old outlook and search. It fails the first time but then there is a spot to have it try again and then it works. However, this somehow breaks his outlook, and he then does not receive emails. He has to restart outlook every single time he searches for something this way.

Any other advice at this point would be appreciated.

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Anonymous

2025-06-03T16:48:06+00:00

Our It department had to go in and completely rebuild outlook for it to work
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Anonymous

2025-06-03T06:52:10+00:00

I'm having the exact same problem, constantly, at totally random times. Sometimes the search works fine, other times it just completely stops functioning on all platforms, desktop, web, mobile.... Right now at this very moment I'm not able to search at all. I have tried all solutions as well to no avail. Why does this keep happening???
Was this answer helpful?

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Anonymous

2025-05-29T16:34:35+00:00

The same issue which really stinks as alot of what I do is throggh email for my work.
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Anonymous

2025-05-07T20:06:52+00:00

I'm having the same issue with "Your request can't be completed right now". I tried several troubleshooting methods...nothing works. The search bar doesn't work on microsoft, google chrome, phone, etc.
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Anonymous

2025-04-15T19:02:50+00:00

Same here. It's been in and out throughout 2025 so far. I primarily use Outlook for Web on Windows 10.

When I have this problem, I also typically am unable to RSVP to calendar events. I make my selection and then get an error on Outlook Calendar in web version that the change couldn't be made right now.

And, from time to time, my Teams messages also don't send.

And I've checked - downloaded "new" Outlook typically isn't syncing at that time either.

This is happening when other websites are working fine and I'm online via ethernet connection, not wifi.

It's definitely not a registry error or indexing issue since I'm primarily having website searching issues.
Was this answer helpful?

0 comments No comments