Outlook: Incorrect time is shown when forwarding/replying email

Please refer to the below screenshots..

Hi Nicole Tsang1,

Good day! Thank you for reaching out to the Microsoft Community.

I understand that you’re experiencing an issue where the time displayed in forwarded or replied emails differs from the correct time shown in your inbox. Given that you're currently in the UK and daylight saving time is active, this discrepancy can be particularly confusing.

First, I want to commend you for trying the various methods suggested on our page. It shows your commitment to resolving the issue, and I’m sorry to hear that they haven’t worked out for you.

Thank you for sharing the screenshots. I see that the time discrepancy issue you mentioned is clearly visible. The time in your inbox (20:03) doesn't match the time shown in the forwarded/replied email (19:03). This difference might indeed be related to daylight saving settings or an issue with time zone synchronization between Outlook and your system.

Please here are some additional steps to help resolve this issue:

Check Daylight Saving Time Settings:

• In Outlook, go to File > Options > Calendar.
• Scroll down to Time Zones and ensure that the box labeled "Adjust for daylight saving time" is checked.

Verify System Time Settings:

• Right-click on the time in the bottom right corner of your screen and select Adjust date/time.
• Make sure the time zone is set to (UTC+00:00) Dublin, Edinburgh, Lisbon, London.
• Confirm that the "Adjust for daylight saving time automatically" option is enabled.

Verify Outlook Time Zone Settings:

• Go to File > Options in Outlook.
• Select the Calendar tab.
• Under Time zones, ensure that the correct time zone is selected for your location (e.g., UTC+0:00 for the UK).
• Ensure the box for "Adjust for daylight saving time automatically" is checked.
• Check Regional Settings in Windows:
• Go to Control Panel > Clock and Region > Date and Time.
• Under the Internet Time tab, ensure that your system is synchronized with an internet time server.

Adjust Email Settings on Outlook Web

If you also use Outlook on the web, follow these steps:

1. Log in to your Outlook account.
2. Click on the Settings gear icon in the top right corner.
3. Select View all Outlook settings at the bottom.
4. Navigate to General > Language and time.
5. Ensure the time zone is set correctly to GMT+1 London.
6. Click Save.

Clear Outlook Cache:

• Occasionally, Outlook's cache may cause issues with time stamps. Try clearing the cache by navigating to File > Options > Mail > Empty Auto-Complete List.

Examine Email Headers

To further investigate, you can check the headers of the affected emails:

1. Open the email in question.
2. Click on the three dots (More actions) in the top right corner.
3. Select View message source or View headers.
4. Look for the Date and Received fields to see the original timestamps and time zone information.

Check your email server's time zone settings:

• If you are using a corporate email server, contact your IT administrator to verify that the server's time zone settings are correct and up-to-date.
• The server's time zone settings should match your local time zone and DST changes.

Repair Outlook Installation:

• If the problem persists, repairing the Outlook installation might help. Go to Control Panel > Programs and Features, find Microsoft Office, right-click, and select Repair.

Update your email client software:

• Check if there are any available updates for your email client software (e.g., Outlook, Gmail, etc.).
• Install the latest updates to ensure compatibility with the latest time zone and DST changes.

Reboot and Test:

• After adjusting these settings, restart your computer to ensure all changes take effect.
• Check if the issue persists by forwarding or replying to a different email.

As a temporary workaround, you can manually adjust the timestamps when replying or forwarding emails by adding a note in your message to clarify the correct time if necessary.

If after trying these steps the issue is still unresolved, please let us know. We’ll continue to work with you until a solution is found.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your kind understanding. Have a great day!

Sincerely,

Microsoft Community Moderator