How do I remove suggested accounts from outlook?

Hi KC,

Thanks for the additional info. I followed your suggestion, but it didn't work out at first. However, after trying a combination of the suggestions from you, Mr. H3lL and Jan van der Plas1 I was able to make it happen, at least for me. I use Google Chrome, my OS is Windows 11 and I installed the New Outlook, via the button in Windows Mail at the top right.

Here is what I had to do:

1. Remove the account (if not already done) in New Outlook via its Settings button
2. In Google Chrome you need to clear the cookies:
   • Go to chrome://settings/clearBrowserData
   • Check 'Cookies and other site data'
   • Click 'Clear data' button.
3. Remove the account in Windows (if it is there): Windows Settings > Accounts > Email & accounts > click on the account that you want to remove > click Remove.
4. Remove all files in C:\Users<username>\AppData\Local\Microsoft\OneAuth\blobs
5. Remove everything in C:\Users<username>\AppData\Local\Microsoft\IdentityCache (in my case that was only one directory named 1)
6. Open each file with notepad in C:\Users<username>\AppData\Local\Microsoft\OneAuth\accounts and remove the files that contain the unwanted account
7. Open each file with notepad in C:\Users<username>\AppData\Local\Microsoft\Outlook and remove the files that contain the unwanted account. FYI No need to check the subdirs.
8. Restart the computer (very important).

Reopen New Outlook and if you try to add the account again you will need its password.

By the way, the following dirs where not in my computer:

C:\Users\<username>\AppData\Local\Microsoft\Outlook\HubAppFileCache 

C:\Users\<username>\AppData\Local\Microsoft\Office\16.0\MruServiceCache 

Have a nice day!

I struggled with same and this is what worked for me

remove all - C:\Users<username>\AppData\Local\Microsoft\OneAuth\blobs

open each file with notepad in - C:\Users<username>\AppData\Local\Microsoft\OneAuth\accounts

check which account you want to keep, and remove the files with unwanted accounts

remove all - C:\Users<username>\AppData\Local\Microsoft\IdentityCache

Thanks, that worked for me.

Hi Diane, I have the same issue and I use New Outlook. If you could help, I'd be grateful.

My hero. This has been an extremely vexing problem for a long time and it definitely ties into this OneAuth thing. Bravo kind internet user.

Greetings, David! My name is Arif, and I will assist you today.

I am sorry to hear that you are facing this issue. I hope I have understood your concern well. Are you saying that when you try to log in to your account on a web browser, it suggests other accounts and when you click on them, it directly logs you into the other account? If that is the case, please try clicking on the three dots button (...) on the left, go to Settings > Passwords, find the account, and delete it. If you need to note the login details, please view and note them before deleting the account.

If the issue still persists, please try saving all your bookmarks and fully removing the browser. Then, reinstall the browser and check if the issue is resolved.

Warm Regards,

Arif