folder pane "normal" is greyed-out, cannot select

Anonymous
2018-09-04T08:44:45+00:00

Hi,

When outlook takes half of my screen, the "normal" option under folder pane is greyed-out. Also, I cannot open the folder pane and "pin" it ("pin" icon is absent).

How can I ALWAYS have the folder pane visible ?

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2018-09-06T16:59:07+00:00

what is your screen resolution and display %?

It definitely should be enabled if Outlook is at full screen. I dont see a GPO to force it small but know it will be unavailable if you use Portrait mode.

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  1. Anonymous
    2018-09-05T14:02:06+00:00

    Do you have the To-Do bar enabled? It (and the reading pane on the right) can affect the minimum width needed to disable the ability to show the folder pane.

    Are you using the recommended resolution and display % ?

    Is Outlook at full screen?

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  2. Anonymous
    2018-09-05T08:52:20+00:00

    Hi Kevin

    thanks for your reply

    i tried the 3 steps nothings changes 

    and when i run the SaRA, a message popup showing can't fix my problem, screen print as below.

    and the outlook was normal when i use it few months ago and i only use my account in this computer so not sure if it will have similar issue in other computers.

    here is the screenshot as below

    thanks alot hope you can help me to solve the problem shortly

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  3. Anonymous
    2018-09-05T08:43:37+00:00

    i use it in my surface pro 4. 

    it happens no matter in 1 screen /2 screen or 3 screen

    and the resolution is way more than 1000

    thanks for your reply

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  4. Anonymous
    2018-09-04T12:28:42+00:00

    Hi supermorgen,

    Firstly please try steps below to solve the problem:

    • Run your Outlook client in safe mode to check if the issue is due to add-ins.
    • Try to reset the navpane of  Outlook client by typing Outlook.exe /resetnavpane and click OK.
    • Try to troubleshoot the issue with Support and Recovery Assistane for Office 365 (SaRA), you may find instruction about it Here.

    If methods above couldn’t address the issue, please confirm following information:

    1. Was the “normal” option accessable before?
    2. Did you make any modification before this issue occurred?
    3. Do you encounter the similar issue in other computers?

    To make sure, please provide the screenshots regarding the issue and your Outlook client version as below.

    Your time is much appreciated.

    Regards,

    Kevin

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