Managing personal Outlook.com account settings, security, and privacy
The Private Message is necessary to protect information about your account. Only authorized moderators will have access to it.
When a Private Message is posted to you, you gonna receive an e-mail as the image below:
Click on Sign in to view your private message.
On Microsoft Community page, you will see your post. Above it, please click on the option Private Message, as shown below:
The Private Message will be open, and you will be able to answer the questions asked by the moderator, attach files (if requested), and click on Submit. The private message area has the following format: